Michelle Mcglashan
Dubbo,NSW
Summary
Patient-oriented Nurse with 32 years of diverse experience in direct patient care, staff supervision and department operations. Ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Skilled at multitasking and prioritizing patient needs and daily assignments. Proficient skills in case managing assessments and liaising with outreach services to provide a holistic approach to care. Offering expertise with Mental Health specialty.
Overview
33
33
years of professional experience
Work History
Endorsed Enrolled Nurse
NSW Health Service
05.1989 - 10.2022
- provided care and support to individuals with mental health conditions.
- assisted with assessments, medication administration, therapeutic interventions, and supported the over all well being of the patients.
- worked closely with the healthcare team to develop and implement care plans.
- maintained patient records and confidentiality.
- educating patients and their families on certain situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients with mental health disorders.
- Advocated for patients'' rights and autonomy in treatment decisions while maintaining a therapeutic alliance that fosters trust and open communication.
- Created treatment plans for individual patients and implemented group therapies and programs to help patients.
- Provided crisis intervention through effective de-escalation techniques.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Performed frequent ongoing assessments of patients' status to address changes.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
Endorsed Enrolled Nurse
NSW Health Service
05.2009 - 05.2010
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Endorsed Enrolled Nurse
NSW Health Service - Bloomfield Hospital
03.2000 - 03.2009
- provided care and support to individuals with mental health conditions.
- assisted with assessments, medication administration, therapeutic interventions, and supported the over all well being of the patients.
- worked closely with the healthcare team to develop and implement care plans.
- maintained patient records and confidentiality.
- educating patients and their families on certain situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients with mental health disorders.
- Advocated for patients'' rights and autonomy in treatment decisions while maintaining a therapeutic alliance that fosters trust and open communication.
- Created treatment plans for individual patients and implemented group therapies and programs to help patients.
- Provided crisis intervention through effective de-escalation techniques.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Performed frequent ongoing assessments of patients' status to address changes.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
Education
Medication Endorsement - Nursing
Tafe
Orange, NSW07.2007
Diploma of Nursing - Health
Tafe
Gunnedah, NSW05.1990
Skills
- Strong communication and interpersonal skills
- Direct Patient Care
- Ability to work within time constraints
- Case Management, patient assessments, treatment planning and discharge planning
- Emotional Intelligence
- Maintaining electrical patient records
- Administering medication and patient monitoring
- Adhering to policies and procedures when initiating nursing duties
- Proficiency in carrying out physicians orders, maintaining patient records and advocating for patients needs
- Ability to work as part of a team and independently
Timeline
Endorsed Enrolled Nurse
NSW Health Service
05.2009 - 05.2010
Endorsed Enrolled Nurse
NSW Health Service - Bloomfield Hospital
03.2000 - 03.2009
Endorsed Enrolled Nurse
NSW Health Service
05.1989 - 10.2022
Medication Endorsement - Nursing
Tafe
Diploma of Nursing - Health
Tafe
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