Micilene Duarte
St Kilda, VIC,Victoria
Summary
Hello, I am motivated individual with years of experience in customer service and sales. I have been working as sales attendant, hostess, receptionist, waiter, front of house and cleaning. I delevolep my skills in costume service and i feel very comfortable to handle with people. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Adding value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Amazing accomodations
St Kilda, VIC, Victoria
03.2023 - 09.2023
- Input and confirmed reservations for guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Coordinated with vendors regarding maintenance issues that needed attention in guest rooms.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Sales Assistant
H&M
City, Victoria
10.2022 - 02.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Accepted and completed cash, check and credit card payments.
Hostess
Palaphita
Rio De Janeiro
01.2017 - 03.2019
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided menus to customers and answered questions regarding menu items.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Education
English Advanced
Albright
Victoria12-2020
Some College (No Degree) - Education Administration
Puc
BrasilSkills
- Positive and Professional
- Problem-Solving
- Pro active and punctual
- Good communication
- Team work, leaner fast
Available
- Monday to Friday
- Weekends
Timeline
Receptionist
Amazing accomodations
03.2023 - 09.2023
Sales Assistant
H&M
10.2022 - 02.2023
Hostess
Palaphita
01.2017 - 03.2019
English Advanced
Albright
Some College (No Degree) - Education Administration
Puc
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