Miguel Rivera

Currently employed as a front of house staff delivering quality customer service and amazing dining experiences with all guests.

Maintaining a professional and positive attitude to all guests assisting where needed.

Cleaning and setting of tables for customers.

working in a positive team that supports continued growth in the hospitality industry.

• Company Overview: Worked in pharmaceuticals company producing animal healthcare products under GMP guidelines. As an API chemist, this role meant operating a chemical plant to synthesise API raw materials for vet anaesthetic compounds. Carried out additional laboratory testing of raw materials using HPLC, TLC.
• This role involved working across multiple departments to meet KPI targets of production for various internal and external stakeholders.

• This involved collaborating with quality control, quality assurance, production team, packaging and supply chain to collect, assess and provide accurate information on API products commercially produced on site due to strict regulations E.g TGA, FDA and APVMA. This was done using SAP, MS applications, database, stock management software and following SOPs.

• Employed being a part of a tight nit team to solve complex problems that occurred during daily business operations

• Tasked to use multiple skills to meet annual production schedule using a forklift for warehouse duties, chemical analysis, lifting heavy amounts of material , carry out waste management practices and also conduct a high level of facility cleaning to meet GMP standards of practice before during and after production.

• Employed at the front-end checkout to assist customers both in self-service area and in checkout conveyor belt
• This role involved being customer-orientated ensuring their shopping experience was positive
• It included promoting rewards points program and making sure all products including fresh produce were in stock to meet customer demands
• Each shift meant completing a variety of duties following cleaning and maintaining shop front, operating POS and handling cash, communication with other team members on any promotions in store and consistently being on lookout for shop lifting and security of workplace
• Experienced in opening and closing of store following supervisor instructions and making sure everything is prepared for business day following work health and safety and food handling practices
• Additionally, during busy periods I was moved across different departments to assist with customer service and stocking shelves
• Trained in deli-department, groceries and fresh convenience department to help with daily operations of the Woolworth team
• Consistently called upon to replace people shifts or in the case of low staff was able to manage time effectively

• Conducted routine laboratory tests under NATA standards of testing, ensuring adherence to safety protocols and quality standards e.g. titration, gc analysis.
• Operated and maintained laboratory equipment, troubleshooting issues to minimize downtime.
• Collaborated with cross-functional teams to streamline sample processing procedures and improve workflow efficiency.
• Use of excel, MS applications, and LMS to complete data entry and admin tasks.

• Worked in a diverse team of chemical engineers and research scientists on a direct carbon fuel cell identifying and responding to engineer related issues throughout design and operation of the cell.
• Conducted literature reviews to support research project and enhance study frameworks.
• Use of overhead crane to transport large materials across workshop to be used in generating a coal slurry.
• Observed and worked on opening and closing valves using flow chemistry with high pressures and temperatures to understand carbonization of coal.
• This project was completed under tight deadlines with a broad scope of understanding aimed to improve coal mining asset capabilities in the coal industry.

• Employed to run front of shop of BP fuel station selling petroleum products and fresh food to customers
• Cleaned and managed store whilst also providing good customer service
• Key duties involved food handling and preparation with sandwiches, burgers, chicken rolls, salads muffins and confectionary items
• Sanitising benches, cleaning bathrooms and maintaining petrol forecourt (e.g
• Petrol nozzles secure, bins and water replaced)
• This role enabled me to run the store during busy periods of the day and night, with strong focus on customer service and safety.
• Monitoring cameras for drive-offs and shop lifters, keeping shop secure and making sure money in safe was secure