Mihaad Hilowle
Melbourne
Summary
Proven track record in enhancing customer satisfaction and streamlining the returns process at TK Maxx, demonstrating exceptional patience, empathy, and strong communication skills. Efficiently managed high-pressure situations, significantly improving guest experience and operational efficiency. Skilled in both customer service and maintaining pristine store environments, showcasing reliability and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Retail Worker
TK Maxx
11.2022 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Restaurant Waiter
Nando's Restaurant
01.2019 - 08.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma -
East Preston Islamic Community College
Preston, VICBachelor of Science - Health Sciences
La Trobe University
Melbourne, VIC10.2026
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Customer Assistance
- Complaint Handling
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Strong Communication and Interpersonal Skills
Timeline
Retail Worker
TK Maxx
11.2022 - 03.2023
Restaurant Waiter
Nando's Restaurant
01.2019 - 08.2019
High School Diploma -
East Preston Islamic Community College
Bachelor of Science - Health Sciences
La Trobe University
Similar Profiles
Lillie LogueLillie Logue
Sales Associate at TK MaxxSales Associate at TK Maxx
Sophia GorgorinisSophia Gorgorinis
Retail Associate at TK MaxxRetail Associate at TK Maxx
Sara SlimenSara Slimen
Retail Associate at TK MaxxRetail Associate at TK Maxx