Mikaeel Adnan
Sydney,Australia
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
5
5
years of professional experience
Work History
Account Executive
Maclean Financial
05.2023 - Current
- Defined and created a new value based selling framework moving away from the straight-line way of selling which is more product based
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Hired, trained and managed a team of 4 reps
Account executive
PagerDuty
06.2022 - 01.2023
- Achieved the highest inbound and outbound meeting booking monthly, averaging $73K in pipeline and hosting the highest average number of meetings
- Attained quota of 93% (above team average of 88%)
- Closed highest Annual Recurring Revenue 'ARR' new logo amongst team members (200% of quota), gaining understanding of customer pain points.
Business Development Representative
PagerDuty
06.2020 - 05.2022
- Created and managed APAC territory, including high value clients in India, Australia, and New Zealand 'ANZ'
- Calculated metrics to assess progress, scheduling meetings to achieve targets
- Prospected enterprise accounts in ANZ, including $200K opportunities in NAB, Commonwealth Bank, and AMP
- Reached 69% open rate and 11% reply rate, winning multiple call blitzes
- Built territory plan and map, documenting stakeholders and decision makers for prospecting
- Reached ramping quota of 125% and hit quota of Sales Qualified Leads multiple times.
Sales Intern
SAP
02.2019 - 06.2020
- Selected to join STAR program at inception, architecting solutions to understanding technology and hone sales solutions based on client needs
- Developed RFP responses and closed contracts valued at up to AUD$1M
- Built relationships with clients and stakeholders in various industries, focusing on government sector
- Oversaw portfolio of small- and medium-sized businesses 'SMB', including 130 accounts
- Increased Net Promoter Scores by 15%, connecting with clients directly to reduce claim times
- Mastered knowledge of systems and technologies, including SuccessFactors and S/4 Hana.
Education
BBA - Management Information Systems
University of New South Wales
Sydney, Australia09.2020
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Customer Service
- Strategic selling
- Interpersonal Skills
- Performance Tracking
- Contract Negotiation
- Research and analysis
- CRM software expertise
- Customer Presentations
Passions
- SME Business Growth
- AI/Machine Learning
Personal Information
Title: Account executive
References
- Tim C, 0426 886 246, timothy.c@macleanfinancial.com.au
- Grant S, 0488 198 818, gskinner@pagerduty.com
Training
- MEDDIC/Command of the Message
- Straight Line Methodology
- Sandler Method
- Challenger Sales
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Account Executive
Maclean Financial
05.2023 - Current
Account executive
PagerDuty
06.2022 - 01.2023
Business Development Representative
PagerDuty
06.2020 - 05.2022
Sales Intern
SAP
02.2019 - 06.2020
BBA - Management Information Systems
University of New South Wales
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