Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mikaela Burke

Cloncurry,Australia

Summary

I am a customer service professional with expertise in problem resolution and team collaboration. I enhance customer satisfaction through effective communication, and strong organizational skills. I maintain high standards of cleanliness and safety, ensuring a positive shopping experience while managing cash transactions accurately. I am also a resourceful Customer Service Representative, known for high productivity and efficient task completion. I specialize in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. I excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively, and building positive relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cornetts IGA
Cloncurry, QLD
04.2023 - 11.2023
  • Assisted customers with product inquiries and store navigation.
  • Processed customer transactions efficiently at the checkout counter.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained cleanliness and organization within the store environment.
  • Provided information on promotions and sales to increase customer engagement.
  • Collaborated with team members to enhance workflow efficiency in daily tasks.

Customer Service

Cornetts IGA
Cloncurry, QLD
03.2019 - 04.2019
  • Ensured compliance with health and safety guidelines to maintain clean shopping areas.
  • Restocked fridges and counter shelves with fresh food and beverages.
  • Addressed customer complaints and compliments to enhance service quality.
  • Delivered exceptional shopping experiences by prioritizing customer needs and respect.

School work experience

Curry Kids
Cloncurry, QLD
05.2017 - 05.2017
  • Supervised toddlers and young children, promoting educational, social, and physical development.
  • Prepared materials, activities, games, and meals to engage children effectively.
  • Adhered to health and safety guidelines to ensure child safety and well-being.

Customer Service

Woolworths
Cloncurry, QLD
02.2017 - 03.2017
  • Ensured adherence to health and safety guidelines to maintain cleanliness throughout supermarket.
  • Managed cash transactions accurately, minimizing discrepancies in daily financial records.
  • Provided exceptional customer service by addressing complaints and compliments promptly.
  • Restocked fridges and shelves with fresh food and beverages to enhance product availability.
  • Cultivated positive shopping experiences through respectful interactions with customers.

Education

RSA -

Express Online Training
Online
08-2025

Cert II Tourism -

Cloncurry State School
Cloncurry, QLD, Australia
01.2019

Cloncurry State School Grade 12
Cloncurry, QLD, Australia
01.2019

Completion of Grade 10 -

Cloncurry State School
Cloncurry, QLD, Australia
01.2017

Skills

  • Social skills
  • Organizational skills
  • Computer skills
  • Problem resolution
  • Time management
  • Communication skills
  • Customer service
  • Team collaboration

References

References available upon request.

Timeline

Customer Service Representative

Cornetts IGA
04.2023 - 11.2023

Customer Service

Cornetts IGA
03.2019 - 04.2019

School work experience

Curry Kids
05.2017 - 05.2017

Customer Service

Woolworths
02.2017 - 03.2017

RSA -

Express Online Training

Cert II Tourism -

Cloncurry State School

Cloncurry State School Grade 12

Completion of Grade 10 -

Cloncurry State School
Mikaela Burke