Mikaela Fraine
Darley,VIC
Summary
Proven Administrative Assistant with a track record of enhancing office productivity and improving document organization at Heather Grace. Skilled in data entry and office administration, coupled with a meticulous attention to detail and robust verbal communication abilities. Streamlined processes and boosted efficiency by implementing effective organizational strategies, significantly contributing to a positive work environment and operational excellence.
Overview
7
7
years of professional experience
Work History
Administration Assistant
MDC Interior Concepts
Hawthorn, VIC
11.2016 - 03.2018
- Developed and updated spreadsheets and databases in excel
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Coordinated quotations and orders with vendors and suppliers
- Managed phone and email correspondence and handled incoming and outgoing mail
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist
Wentworth Furniture
Epping, VIC
03.2015 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email and telephone
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Administrative Assistant
Heather Grace
Darley, VIC
10.2010 - 03.2015
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
Education
VCE -
Bacchus Marsh College
Bacchus Marsh, VICAdvanced Diploma - Live Production, Theatre & Events
University of Ballarat
Ballarat, VICSkills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Telephone reception
- Verbal Communication
- Computer Skills
- Time Management
- Documentation and Recordkeeping
- Professional and mature
- Meticulous attention to detail
- Filing
Timeline
Administration Assistant
MDC Interior Concepts
11.2016 - 03.2018
Receptionist
Wentworth Furniture
03.2015 - 08.2016
Administrative Assistant
Heather Grace
10.2010 - 03.2015
VCE -
Bacchus Marsh College
Advanced Diploma - Live Production, Theatre & Events
University of Ballarat