MIKAELA STAPLES
WA
Summary
Organized and hardworking candidate eager to contribute to team success by managing multiple priorities with a positive attitude. Offering excellent customer communication, time management and attention to detail with extensive sales experience. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Supervisor/cashier
Supa IGA
Kingsway, Darch , WA
2020.10 - 2022.05
- Role: supervised, coordinated and provided customer service in a fast-paced environment while working on express checkout, on floor, and in the office.
- Till procedures: daily cash and EFTPOS transactions, balancing tills, account charges, returns, and order processing.
- Conflict resolution: Handled customer concerns and any issues via company phone or in person.
- Time and priority management: Managed many tasks simultaneously while organising jobs and breaks for workers on shift.
- Cooperation and interpersonal skills: Relayed information across different departments via phone and in person, provided support and training for cashiers, and participated in improvement in employee workflow and efficiency by generating suggestions and implementing them.
- Willingness to learn and adapt: Numerous new and unknown challenges developed my problem-solving skills and my ability to handle high-pressure situations.
- Mathematical skills and attention to detail: Balanced cash registers, collected cash receipts and reports, calculated deposits to prepare for the bank to retrieve, and utilized Excel to track/ record expenses to maintain accurate safe balances.
Barista and café allrounder
Bill’s Brews CAFÉ
Wangara , WA
2021.06 - 2022.06
- Provided customer service in a fast-paced environment while making a variety of coffees/beverages and preparing food.
Food and Beverage attendant
Crown Towers Perth
Burswood , WA
2019.10 - 2021.01
- Provided exceptional customer service in a fast-paced environment: Serving food and beverages, opening/closing food pass, and taking orders.
- Noted special requests or dietary restrictions and followed up with kitchen to confirm delivery.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
Waitress and Kitchen Hand
Café Bloom
Queensway, Landsdale , WA
2017.08 - 2019.06
- Provided customer service in a community-centered environment: served food and beverages, kitchen hand, dishes, and barista duties.
- Resolved guest and employee complaints.
Waitress
Jamaica Blue
Westfield City, Marmion Avenue , WA
2005.02 - 2019.05
- Provided customer service in a fast-paced environment: Serving food and beverages.
- Cleaned and reset tables to keep dining room and work areas clean.
Food and Nutrition Student
Kingsway Christian College
157 Kingsway, Darch, WA 6065
2016.01 - 2018.01
- Completed Food and Nutrition course from years 7-10. Voted as sous-chef (year 10): leading kitchen operations for fellow peers.
- Assisted the school café team with preparing and selling food (2017 & 2019).
- Volunteered at the 2017 Year 12 college graduation (included preparing, waitressing, and ensuring cleanliness of the event).
Education
Bachelor of Science/ Clinical Chiropractic -
Murdoch University
90 South St, Murdoch, WA, 6150Year 12 Graduation -
Kingsway Christian College
157 Kingsway, Darch, WA, 60652018
Crown Towers Coffee Training Certificate -
Crown College Perth
Great Eastern Hwy, Burswood, WA, 610010.2019
Coffee Fundamentals, Latte Art And Coffee Origins -
Overflow Cafe
65 Darwin Crescent, Beechboro, WA, 60632019
Clicktosave First Aid Course -
St John WA
07.2022
Responsible Service of Alcohol (RSA) -
Galaxy Training Australia & Crown Perth College
10.2019
Short Course in Barista And Cafe Operations -
Kingsway Christian College
157 Kingsway, Darch, WA, 606511.2016
Prepare/ Serve Espresso Coffee & Hyiene Practices -
Coffee Training For Me
241 Ocean Keys Blvd, Clarkson, WA, 603004.2016
SDI Open Water Scuba Diver -
Dive Perth (TDI SDI)
Perth, WA12.2016
Skills
- Transactions and Cash Handling
- Point-of-Sale Knowledge
- Ease with Computers and Technology
- Phone Inquiries
- Espresso Machine Operation
- Medical Knowledge/ Research and Analytical Skills
Timeline
Barista and café allrounder
Bill’s Brews CAFÉ
2021.06 - 2022.06
Supervisor/cashier
Supa IGA
2020.10 - 2022.05
Food and Beverage attendant
Crown Towers Perth
2019.10 - 2021.01
Waitress and Kitchen Hand
Café Bloom
2017.08 - 2019.06
Food and Nutrition Student
Kingsway Christian College
2016.01 - 2018.01
Waitress
Jamaica Blue
2005.02 - 2019.05
Bachelor of Science/ Clinical Chiropractic -
Murdoch University
Year 12 Graduation -
Kingsway Christian College
Crown Towers Coffee Training Certificate -
Crown College Perth
Coffee Fundamentals, Latte Art And Coffee Origins -
Overflow Cafe
Clicktosave First Aid Course -
St John WA
Responsible Service of Alcohol (RSA) -
Galaxy Training Australia & Crown Perth College
Short Course in Barista And Cafe Operations -
Kingsway Christian College
Prepare/ Serve Espresso Coffee & Hyiene Practices -
Coffee Training For Me
SDI Open Water Scuba Diver -
Dive Perth (TDI SDI)
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