Mikaela Williams
Summary
I have been working For Whsmith for over 9 years and I love what I do. I love the customers annd the rapport I have with them and the rapport I have with those in management of the hospital and our suppliers. I am an outgoing friendly person and have exceptional customer service skills and have won multiple awards (Smithies) in that field. I have also have an award for accountability. I am always punctual and reliable when it comes to work and ensure I complete my tasks in a timely manner. As I have stated earlier I have been managing both the fresh plus and longshot cafes at Lismore base for some time now and I believe that I have the skills and credentials to be able to excel in this role moving forward.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Acting store Manager
Whsmith
Lismore
05.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members on customer
- Daily Store Banking, ordering Change
- Rosters,Timesheets and recruitment
- Food prep tasks, sandwich and roll maker
- Organised shift coverage and filled staff shortages
- Maintained professional relationships with hospital management.
- Recruited, trained and supervised new employees.
Team Leader
Whsmith
Lismore
10.2021 - Current
- Delivered excellent customer service
- Supported and communicated with team members
- Cash handling and POS operation
- Barista service and beverage preparation
- Food preparation and cooking duties
- Opened and closed store operations
- Conducted stocktakes and inventory management
- Assisted with catering and ordering requirements
- Stepped up when management was on leave
- Trained new staff
Outlet Assistant
Whsmith
Tweed Heads
01.2017 - 10.2021
- Customer service and communication
- Cash handling and POS operation
- Barista service
- Food preparation
- Store opening and closing procedures
Bistro Attendant
Kirra Surf Club
Kirra
01.2016 - 10.2018
- Provided exceptional customer service in a fast-paced bistro environment.
- Managed food and beverage orders, ensuring accuracy and timely delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Responded promptly to customer inquiries and resolved issues effectively.
- Handled cash transactions and processed payments efficiently at the register.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
Bartender/Wait Staff Member
Beach House Bar And Grill
Tweed Heads
02.2017 - 05.2018
- Bar and cocktail service
- Barista service
- Customer and table service
- Cash handling
- Venue cleaning and shutdown procedures
- End-of-trade closing duties
- Provided excellent customer service in fast-paced bar environment during peak hours.
- Engaged with customers to enhance their experience through personalized service.
Education
Barista Course
Ignite Education
05.2019 - 05.2019
Diploma - Hospitality And Tourism Management
One Step Further
Gold Coast , QLD 02.2017 - 02.2018
Elanora State High School
Elanora , QLDSkills
- Store operations
- Team supervision
- Cash handling
- Inventory management
- Recruitment and training
- Employee training
- Conflict resolution
- Customer Service
- Team motivation
- Employee supervision and motivation
Timeline
Acting store Manager
Whsmith
05.2025 - Current
Team Leader
Whsmith
10.2021 - Current
Barista Course
Ignite Education
05.2019 - 05.2019
Bartender/Wait Staff Member
Beach House Bar And Grill
02.2017 - 05.2018
Diploma - Hospitality And Tourism Management
One Step Further
02.2017 - 02.2018
Outlet Assistant
Whsmith
01.2017 - 10.2021
Bistro Attendant
Kirra Surf Club
01.2016 - 10.2018
Elanora State High School