Mikaella Jasmine Cura
Summary
Seeking to transition into new fields, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Studying Psychology to eventually grow into the industry utilizing the skills I've gained from the years in a high paced environment. Studying, balancing work and a social life to achieve the best results in all fields. Im eager to volunteer and develop my skills as a psychology student.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
09.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding compulsory standards
- Trained new employees on company policies, procedures, and job responsibilities, ensuring ease into the team and community
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Science - Psychology
University of South Australia
Adelaide, SA11-2027
High School Diploma -
Australian Science And Maths School
Adelaide, SA01-2024
Skills
- Decision-making
- Customer service focus
- Workplace safety
- Shift leadership
- Critical thinking
- Behavioral observation
- Group dynamics
- Self-reflection
- Empathy development
Certification
- Certificate III in Public Safety
- HLTAID011 Provide First Aid
- HLTAID010 Provide basic emergency life support
- HLTAID009 Provide cardiopulmonary resuscitation
Timeline
Shift Manager
McDonald's
09.2021 - Current
Bachelor of Science - Psychology
University of South Australia
High School Diploma -
Australian Science And Maths School
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