Mikayla Jones
Elanora,QLD
Summary
A post-graduate student that has recently completed a Bachelor of Criminology/Criminal Law & Bachelor of International and Government Relations at Griffith University in 2023. Currently studying with QUT to achieve a Graduate Certificate in Information Technology Practice focusing on Cybersecurity skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
The Natural Grocery Company
04.2017 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Increased sales and customer satisfaction through personalized servicing.
Volunteer
Animal Welfare League Qld
12.2019 - 02.2020
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Provided companionship and comfort to animals in need of extra love and attention.
- Unfortunately volunteering for the Animal Welfare League stopped due to COVID.
Education
Graduate Certificate - Information Technology Practice
Queensland University of Technology
Brisbane, QLD06.2024
Bachelor of Criminology & International Relations -
Griffith University
Gold Coast, QLD12.2023
High School Diploma -
Elanora State High School
Gold Coast, QLD11.2018
Skills
- Quick learner
- Organisation skills
- Communication skills
- Teamwork
- Problem solving skills
- Time management
- Ability to work under pressure
- Customer Assistance
- Multitasking Competence
Accomplishments
2020, 2021 & 2023
I received four Academic Excellence Award from Griffith University for the recognition of studies towards by double degree.
Academic Skills
- Familiar with frameworks such as the Cyber Kill Chain, CIA, OSI and worked with real industry client's
- Critical thinking
- Research reports
- Risk assessment & analysis
- Group projects
Certification
- Certificate II in Tourism- Completed in 2017
- Responsible Service of Alcohol (RSA)- Completed in 2019
- Food Safety Training- Completed in 204
Additional Information
References
Alicia De-Jong: Flannerys Robina Manager
07 5562 5858
robina@flannerys.com.au
Madison Jenkins: University acquaintance
0468 723 643
Timeline
Volunteer
Animal Welfare League Qld
12.2019 - 02.2020
Retail Assistant
The Natural Grocery Company
04.2017 - Current
Graduate Certificate - Information Technology Practice
Queensland University of Technology
Bachelor of Criminology & International Relations -
Griffith University
High School Diploma -
Elanora State High School
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