Mikayla Kelleher
Townsville,QLD
Summary
Hard-working student pursuing flexible part-time employment, with weekend and evening shift options.
Detail-oriented professional with extensive experience in management and quality control within high-paced café environments. Recognized for resolving customer inquiries efficiently, and fostering team collaboration to ensure compliance with health and safety standards.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Caffe Nero- Stratford and Moorgate Locations
London, UK
10.2024 - 03.2025
- Assisted in daily operations of a busy café environment.
- Managed inventory levels and placed orders for supplies.
- Trained new staff on customer service and beverage preparation.
- Ensured compliance with health and safety regulations consistently.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to maintain a clean workspace.
- Supported management in scheduling shifts and assigning tasks effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Manager
McDonalds
Townsville Willows, QLD
10.2022 - 08.2024
- Supervised daily operations to ensure efficient team performance and workflow.
- Monitored inventory levels to maintain adequate stock for daily needs.
- Assisted in resolving customer concerns to enhance service quality.
- Implemented cleaning protocols to uphold hygiene standards across the facility.
- Documented shift activities and reported issues to upper management regularly.
- Managed daily cash intake by counting out registers and tabulating profits.
Barista and Crew Trainer
McDonalds
Townsville and Innisfail, QLD
08.2018 - 10.2022
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated espresso machines and other equipment efficiently during peak hours.
- Trained new team members on beverage preparation techniques and customer service standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
Innisfail State College
Innisfail, QLD12-2018
Bachelor of Social Work -
James Cook University
Townsville, QLDSkills
- Customer service
- Cash handling
- Inventory management
- Quality control
- Staff training
- Effective communication
- Friendly, positive attitude
- Attention to detail
Timeline
Assistant Manager
Caffe Nero- Stratford and Moorgate Locations
10.2024 - 03.2025
Shift Manager
McDonalds
10.2022 - 08.2024
Barista and Crew Trainer
McDonalds
08.2018 - 10.2022
High School Diploma -
Innisfail State College
Bachelor of Social Work -
James Cook University
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