Mikayla Martin
Gillen,NT
Summary
Versatile Administration Officer brings proven leadership and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Highly organised and detail orientated with great multitasking and task prioritisation skills
Overview
13
13
years of professional experience
Work History
Administration Officer
AJ Services Alice Springs
04.2018 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provide exceptional customer service, addressing inquiries professionally and in a timely manner.
- Answer and transfer incoming phone calls, note information required and pass onto colleagues in a timely manner
- Draft, distribute and follow up invoices for outstanding payments.
- Deliver quality results under pressure by prioritizing tasks effectively during high-stress situations.
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
Flight Centre Travel Consultant
Flight Centre Travel Group
10.2013 - 04.2018
- Provided customer service consistently which resulted in repeat and referral business
- Recommending products to suit customer requests while reaching above and beyond sales targets
- Built strong relationships with clients through exceptional communication and personalized service.
- Handled cash transactions efficiently while minimizing any conflict with customers
- Use of POS/Eftpos terminals
- Reconciling day to day sales, counting tills, ensuring bank statements were accurate etc.
Alice Springs Flight Centre Team Leader
Flight Centre Travel Group
10.2014 - 01.2016
- Managing a team of up to 6 staff at a time
- Ensured that profit and break even targets were met every month
- Promoted and marketed the business
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Incorporated team incentives to exceed store and personal targets
- Ensured that team leader personal targets were met
- Effectively resolved customer complaints
- Resolved conflict within team and made sure HR was notified if required
- Responsible for employment and training of new employees
- Reduced staff turnover with monthly awards nights and constant recognition.
Apprentice Beauty Therapist
Beaute On the Mall
01.2012 - 10.2013
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Ensuring that stock take was completed and recorded accurately
- Processing transactions and referring clientele
- Assisting in maintaining the cleanliness of the salon
- Sales of products.
Trainee Child Care Teacher
Fraser Avenue Early Learning Centre
01.2011 - 01.2012
- Assisting room leaders in supervision and discipline
- Observing children’s behavioristics and documenting for parents
- Organizing day to day activities for the children to optimize the learning and play environment.
Education
Certificate IV - Travel & Tourism
01.2016
Certificate III - Tourism
01.2014
Certificate III - Entertainment
01.2011
Higher School Certificate -
01.2011
Skills
- Office Management
- Staff Training and Development
- Accounts Payable
- Accounts Receivable
- Customer Relations
References
John Boyle
Owner/Director - AJ Services Alice Springs
0407 527 951
Timeline
Administration Officer
AJ Services Alice Springs
04.2018 - Current
Alice Springs Flight Centre Team Leader
Flight Centre Travel Group
10.2014 - 01.2016
Flight Centre Travel Consultant
Flight Centre Travel Group
10.2013 - 04.2018
Apprentice Beauty Therapist
Beaute On the Mall
01.2012 - 10.2013
Trainee Child Care Teacher
Fraser Avenue Early Learning Centre
01.2011 - 01.2012
Certificate IV - Travel & Tourism
Certificate III - Tourism
Certificate III - Entertainment
Higher School Certificate -
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