Mikayla Ribbera
Altona Meadows,VIC
Summary
Collaborative Lead Sales Associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with years of extensive experience coordinating sales teams and supporting upper management.
Overview
8
8
years of professional experience
Work History
Senior Sales Specialist
Inspiring Vacations
Melbourne, VIC
03.2023 - Current
- Achieve and exceed given sales targets and KPIs.
- Provide outstanding customer service and sales experience.
- Work collaboratively with team members and other departments to deliver the best outcome for the customer.
- Manage high volumes of customer enquiries via email, phone, video/web chat, events, and face-to-face appointments.
- Overcome any objections and concerns in a timely and satisfactory manner.
- Training new team members in daily operations, products, and customer services.
- Exercising and demonstrating strong pipeline management.
- Process customer bookings with suppliers per supplier requirements and deadlines.
- Assisting customers to process their travel bookings.
- Attending travel shows to build client base and sell product.
Fitness Coach
BodyFit Training
Hoppers Crossing, VIC
01.2020 - 03.2023
- Modified workout plans according to fitness levels and medical considerations
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Instructed on proper use of equipment for safety of all members.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Minimized injury risks by advising clients about form and proper clothing.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
TESOL Teacher
Anuban Chonburi School
, Thailand
11.2018 - 06.2019
- Prepare materials for daily classes.
- Teach a variety of students.
- Structure each class accordingly.
- Develop and deliver lesson plans.
- Provide clear and appropriate instructions that develop students' ability to read, write, and listen.
- Ensure each class is motivating students' weekly reports on each student. Overlook and correct all work done in and outside of class.
Retail Assistant
Hamilton Island Enterprises
11.2016 - 01.2017
- Engaged with customers and recommended products based on needs and requests.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
Education
Certificate IV in business sales Certificate III in business administration Certificate I in vocational skills -
Set Solution
2014
Certificate III in Fitness Certificate IV in Fitness Certificate II in Sports and recreation -
Australian Institute of Fitness
Williamstown2013
MacKillop Catholic College
Werribee2012
Skills
- Communication and Interpersonal Connection
- Punctual and Dependable
- Building Customer Trust and Loyalty
- Relationship selling
- Complaint Resolution
- Efficient and Detail-Oriented
- Sales closing
- Able to adapt to any work environment
Timeline
Senior Sales Specialist
Inspiring Vacations
03.2023 - Current
Fitness Coach
BodyFit Training
01.2020 - 03.2023
TESOL Teacher
Anuban Chonburi School
11.2018 - 06.2019
Retail Assistant
Hamilton Island Enterprises
11.2016 - 01.2017
Certificate IV in business sales Certificate III in business administration Certificate I in vocational skills -
Set Solution
Certificate III in Fitness Certificate IV in Fitness Certificate II in Sports and recreation -
Australian Institute of Fitness
MacKillop Catholic College
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