Mikayla White
Greystanes,NSW
Summary
Hardworking team player with knowledge about dining and beverage services/ operations. Always willing to go above and beyond to serve guests and exceed expectations.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Gema Group
Eastern Creek , NSW
07.2024 - Current
- Both Corporate and Retail
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers upon arrival, took orders, served meals and drinks promptly while demonstrating excellent hospitality skills.
- Performed daily cleaning duties such as washing dishes, sweeping floors and wiping down tables and counters.
- Served alcoholic beverages responsibly in accordance with local regulations.
- Assisted in setting up buffet lines for breakfast and lunch meetings and other functions held at the facility.
- Provided support to other team members by taking on additional tasks as needed or requested.
- Ensured all dining areas were properly set up prior to opening each day according to established guidelines.
- Replenished stocking stations with utensils, condiments and napkins.
- Provided exceptional service that reflected restaurant standards and core values.
Catering Operations Manager
Gema Group
Eastern Creek , NSW
02.2024 - 10.2024
- Organized events for corporate clients including menu planning, setup and cleanup operations, catering services.
- Developed and implemented policies and procedures for catering operations.
- Coordinated with vendors to obtain necessary supplies and services.
- Monitored inventory levels of food items, beverages, and equipment.
- Ensured compliance with health codes and regulations related to catering operations.
- Assisted in the development of menus that met customer needs while staying within budget constraints.
- Resolved customer complaints promptly and professionally.
- Provided training to new employees on proper service techniques, safety protocols, and company standards.
- Supervised day-to-day activities of catering staff to ensure exceptional customer service was provided at all times.
- Checked expiration dates on food products regularly to ensure freshness standards were met.
- Collaborated with marketing team on promotional efforts for catering services.
- Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
- Prepared detailed event reports, analyzing performance and identifying opportunities for improvement.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Adjust rosters with last-minute changes.
- Developed processes for efficient stocktaking operations.
- Managed the ordering, receiving, storing, issuing, counting and disposing of all stocks.
- Conducted monthly cycle counts to ensure accuracy of inventory records.
Event Manager
RegProm
Glenorie , NSW
10.2023 - 02.2024
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Researched potential locations for upcoming events.
- Oversaw all aspects of event production from conception through completion.
- Organized and coordinated shopping center activations and kids' entertainment
- Prepared proposals, staffing and layouts for events
- Prepared and labelled costumes for events use
Food and Beverage Attendant
VenuesLive
Eastern Creek , NSW
02.2023 - 07.2023
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Assisted other staff members in setting up banquet events according to customer requests.
- Communicated effectively with kitchen staff regarding customer orders.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Retail and Corporate
GPU, Front Door, Bartender/Cashier, VIP Attendant
Smithfield RSL
Smithfield , NSW
01.2021 - 02.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintaining a clean environment for customers including the bistro, sports bar and gaming area, toilets and ashtrays
- Welcoming customers signing them in as either a member or visitor to the club
- During COVID-19 assisting with QR code check-ins
- Assisting customers with questions about upcoming promotions
- Checking ID
- Kept bar presentable and well-stocked to meet customer needs.
- Following closing procedures of cleaning the bar ready for the next day
- Serving drinks for customer orders and processing them quickly and efficiently
- Processing keno tickets and wins
- Processing of ETickets from gaming machines for customers winnings
- Collecting from the cashier cancel credits for gaming customers
- Serving drinks and food to customers in gaming area
- Identify the issue and fixing the gaming machines errors and maintaining the operations
- Recording of cancel credits and jackpots for customers
- Through the cashier system providing customer with their cheque when over $5,000 dollars
- Cleaning and maintaining cleanliness of VIP staff room for closing throughout the shift
- Working with customers of different nationalities
Education
Diploma of Contemporary Music And Performance - Music
JMC Academy
Ultimo, NSW05.2022
RSA/RCG -
BarMax
Sydney, NSW01.2021
High School Diploma -
Catherine McAuley High School
Westmead09.2020
Certificate III - Live Productions And Services (Entertainment)
Catherine McAuley High School
Westmead09.2020
Skills
- Flexible and Adaptable
- Collaboration
- Active Listening
- Problem Solving
- Organization and Time Management
- Able to work unsupervised
- Customer Service
- Staff Supervision
- Phone orders
- Catering consultation
Timeline
Food and Beverage Attendant
Gema Group
07.2024 - Current
Catering Operations Manager
Gema Group
02.2024 - 10.2024
Event Manager
RegProm
10.2023 - 02.2024
Food and Beverage Attendant
VenuesLive
02.2023 - 07.2023
GPU, Front Door, Bartender/Cashier, VIP Attendant
Smithfield RSL
01.2021 - 02.2023
Diploma of Contemporary Music And Performance - Music
JMC Academy
RSA/RCG -
BarMax
High School Diploma -
Catherine McAuley High School
Certificate III - Live Productions And Services (Entertainment)
Catherine McAuley High School
Similar Profiles
Hayley EndreszHayley Endresz
Bar Attendant at Gema GroupBar Attendant at Gema Group
Albert HengAlbert Heng
Food/Beverage Attendant at Gema GroupFood/Beverage Attendant at Gema Group
Cooper SmithCooper Smith
Catering Staff Member at GEMA GroupCatering Staff Member at GEMA Group