Mikayla Worboys
Specialist Youth Case Worker
Wallabi Point,NSW
Summary
Accomplished Specialist Case Worker at Great Lakes & Manning Youth Homelessness Service seeking to obtain and maintain a full time position that offers professional challenges to utilize and expand on current skills set.
Adept in crisis intervention and case management with demonstrated success in enhancing youth independence through targeted support, referral, advocacy and skills development.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work History
Specialist Youth Homelessness Case Worker
Great Lakes & Manning Youth Homelessness Service
06.2022 - Current
- Provided information and support to young people who are at risk of or experiencing homelessness. Utilised appropriate referral pathways to address issues impacting housing, such as mental illness, domestic violence, substance use, physical health and life skills.
- Provided client-centered homelessness support, including early intervention, rapid rehousing, crisis and transitional accommodation, and intensive responses for clients with complex needs.
- Assisted young people to develop skills in preparation for independence; including living skills education and social skills development
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
- Maintained accurate documentation on all cases with use of CIMS, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals. Performed ongoing monitoring and adjustment of case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Evaluated program effectiveness regularly using participant surveys.
- Developed and maintained positive, collaborative relationships with all other relevant services and programs to ensure professional standards of case management and case coordination.
- Mediated with young people and their families, reported identifiable risk to relevant agencies where required.
- Managed case loads of up to 20 clients.
Crisis Residential Youth Worker
Great Lakes & Manning Youth Homelessness Service
01.2020 - 06.2022
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Contributed to a supportive residential atmosphere by modeling healthy behaviours and boundaries for residents to emulate. Enforce house rules and address behavioral concerns promptly and effectively.
- Organised recreational outings for residents, encouraging positive social engagement within their local community.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring safety of all involved parties.
- Maintained accurate documentation on all residents with use of CIMS, ensuring compliance with regulations and confidentiality requirements.
- Facilitated communication between clients and other service providers.
- ·Promote self sufficiency by assisting residents to develop skills in preparation for independence; including living skills, education and social skills development.
- Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
Volunteer Driving Mentor
Homebase Youth Services
12.2018 - 12.2019
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions to drive better results.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalised guidance and support.
- Assisted mentee's to complete driving hours in their log book by providing driving mentor sessions.
- Assisted mentees to develop literacy skills required to complete Driver Knowledge access Test.
- Completed generalised office duties when not working with mentee's to provide assistance to Case Workers.
Bush Regenerator (Green Army)
ManpowerGroup
02.2016 - 07.2017
- Weed removal and control including use of herbicides
- Propagating and planting native seedlings
- Re-vegetation and regeneration of local parks
- Ecological habitat protection and restoration
Delivery Driver
Taste At Old Bar - Italian Restaurant
01.2015 - 01.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Performed letter drop box of flyers to promote business.
- Assisted with in house duties such as preparing drinks, waiting tables, answering phones and taking orders or payments for orders.
Crew Member
McDonalds
02.2010 - 11.2010
- Provided excellent customer service by greeting customers and providing efficient service at register to take orders and payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service by addressing concerns or issues promptly and professionally.
Education
Bachelor - Social Work
Charles Sturt University
Port Macquarie, NSW 02.2021 - 12.2026
Diploma - Youth Work
TAFE NSW
Taree, NSW 02.2019 - 08.2019
Statement of Attainment - Follow Basic Chemical Safety Rules
Smith & Georg
Nelson Bay, NSW 03.2017 - 01.2017
Statement of Attainment - Apply Chemicals Under Supervision
Smith & Georg
Nelson Bay, NSW 01.2017 - 01.2017
Certificate of Participation - Indigenous Cultural Awareness
Vocational Training
Nelson Bay, NSW 02.2016 - 02.2016
High School Diploma -
Taree High School
Taree, NSW 01.2008 - 12.2014
Certificate II - Animal Studies
TAFE NSW
Taree, NSW 01.2012 - 12.2012
Certificate III - Animal Studies
TAFE NSW
Taree 01.2012 - 12.2012
Certificate I - Financial Services
HB Training
Taree, NSW 03.2010 - 05.2010
Skills
Volunteer Work
- Volunteer Rescuer / Member | ORRCA Marine Mammal Rescue, 2016/ Current
- Volunteer Keeper Assistant | Featherdale Wildlife Park, NSW 2016
- Work Experience | Pet Porpoise Pool Coffs Harbour, 2014
- U'6 and U'7 Football coach
- Mini Roos and Mini Tillies program coordinator and coach
- Senior Vice President of Old Bar Barbarians Football Club
Timeline
Specialist Youth Homelessness Case Worker
Great Lakes & Manning Youth Homelessness Service
06.2022 - Current
Bachelor - Social Work
Charles Sturt University
02.2021 - 12.2026
Crisis Residential Youth Worker
Great Lakes & Manning Youth Homelessness Service
01.2020 - 06.2022
Diploma - Youth Work
TAFE NSW
02.2019 - 08.2019
Volunteer Driving Mentor
Homebase Youth Services
12.2018 - 12.2019
Statement of Attainment - Follow Basic Chemical Safety Rules
Smith & Georg
03.2017 - 01.2017
Statement of Attainment - Apply Chemicals Under Supervision
Smith & Georg
01.2017 - 01.2017
Bush Regenerator (Green Army)
ManpowerGroup
02.2016 - 07.2017
Certificate of Participation - Indigenous Cultural Awareness
Vocational Training
02.2016 - 02.2016
Delivery Driver
Taste At Old Bar - Italian Restaurant
01.2015 - 01.2016
Certificate II - Animal Studies
TAFE NSW
01.2012 - 12.2012
Certificate III - Animal Studies
TAFE NSW
01.2012 - 12.2012
Certificate I - Financial Services
HB Training
03.2010 - 05.2010
Crew Member
McDonalds
02.2010 - 11.2010
High School Diploma -
Taree High School
01.2008 - 12.2014
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