Mikayla Thornberry
Nirimba Qld,Australia
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptable to new challenges/tasks with exceptional interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service and Retail
Bunnings
10.2020 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in timely manner.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Developed and maintained effective working relationships with colleagues.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquires.
- Answered constant flow of customer calls with minimal wait times.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
- Contributed to achievement of departmental goals through effective collaboration with colleagues across various departments.
- Managing incoming calls, emails and invoices per day
Hospitality Worker
The Oriana
02.2022 - 01.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Served food and drinks to customers in timely manner.
- Taking bookings over the phone and online
Education
Diploma in Beauty Therapy - Beauty Therapy
TAFE
Orange, NSW01.2023
High School -
Orange High School
Orange, NSW12.2022
Skills
- Strategic Planning
- Customer service
- Loss prevention
- Goal setting
- Cash management
- Problem solving
- Customer engagement
- Inventory control
- Decision making
- Flexible and adaptable
- Time management
- Workload management
Timeline
Hospitality Worker
The Oriana
02.2022 - 01.2023
Customer Service and Retail
Bunnings
10.2020 - Current
Diploma in Beauty Therapy - Beauty Therapy
TAFE
High School -
Orange High School
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