Mikel LALANNE
Windsor,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient indelivering exceptional customer service and ensuring a seamless experience for clients while maintaining a high level of professionalism and efficiency.
Overview
2
2
years of professional experience
Work History
Store Manager
LaPlace Peinture
09.2022 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Bartender
Carré Coast Club
06.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Agent
E-New
09.2021 - 06.2022
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Server
La Grange Restaurant
06.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Master of Commerce - Sales, Merchandising, And Marketing
Talis Business School
Bayonne, France07.2023
Skills
- Hourly Shift Management
- Revenue Generation
- Partnership Building
- Project Management
- Customer Service Management
- Beverage Preparation
- Client Relation
Languages
French
Native or Bilingual
Basque
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Store Manager
LaPlace Peinture
09.2022 - 09.2023
Bartender
Carré Coast Club
06.2022 - 08.2022
Sales Agent
E-New
09.2021 - 06.2022
Server
La Grange Restaurant
06.2021 - 08.2021
Master of Commerce - Sales, Merchandising, And Marketing
Talis Business School
Similar Profiles
Kennisha BrooksKennisha Brooks
Voluntary Worker at Laplace ElementaryVoluntary Worker at Laplace Elementary
Francois MongrainFrancois Mongrain
Epoxy Flooring Installer at Action PeintureEpoxy Flooring Installer at Action Peinture
Kévin Foret MalletKévin Foret Mallet
Artisan Peintre at FMK PeintureArtisan Peintre at FMK Peinture