Professional Reference
Ivan Millich - Bucatini Restaurant and Bar
Restaurant Owner and Manager
0409 529 905
bucatini.restaurant@gmail.com
Mario Dabo
Director
0407 600 071
mdabo@gormanallardshelton.com.au
Hi, I’m
Mikey Beronic
Sorrento,VIC
Work History
Morton's Machinery Ringwood, VICTORIA
Customer Service Representative
2022.11 - 2023.02 (3 education.months_Label)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
Bucatini Bar and ResturantMitcham, VICTORIA
Bartender and Waitor
2022.01 - 2023.02 (1 education.year_Label & 1 education.month_Label)
Job overview
- Kept track of bar tabs and transferred open tabs to dining are
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedure.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Skills
- Hospitality service expertise
- Responsible alcohol service
- Highly reliable
- Beverage preparation
- Critical Thinking
- Customer service experience
- Organizational Skills
- Problem Resolution
- Accurate money handling
- Friendly, Positive Attitude
- Excellent Communication
- Organization and Time Management
- Sales expertise
- Professional telephone demeanor
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
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Responsible Service of Alcohol
01.2023 - 02.2023
Customer Service Representative
Morton's Machinery
2022.11 - 2023.02 (3 education.months_Label)
Bartender and Waitor
Bucatini Bar and Resturant
2022.01 - 2023.02 (1 education.year_Label & 1 education.month_Label)
Yarra Valley Grammar
High School Diploma
Education
Access All Traning
Responsible Service of Alcohol
01.2023 - 02.2023
University Overview
- Provide Responsible Service of Alcohol - SITHFAAB021
Yarra Valley GrammarRingwood
High School Diploma
University Overview
Completed Year 12
Professional Reference
Overview
1
year of professional experience