Work History
Skills
Work Availability
Timeline
Education
Professional Reference
Overview
Hi, I’m

Mikey Beronic

Sorrento,VIC
Mikey Beronic

Work History

Morton's Machinery
Ringwood, VICTORIA

Customer Service Representative
2022.11 - 2023.02 (3 education.months_Label)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Bucatini Bar and Resturant
Mitcham, VICTORIA

Bartender and Waitor
2022.01 - 2023.02 (1 education.year_Label & 1 education.month_Label)

Job overview

  • Kept track of bar tabs and transferred open tabs to dining are
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedure.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assisted with bartending duties during high-volume shifts.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Skills

  • Hospitality service expertise
  • Responsible alcohol service
  • Highly reliable
  • Beverage preparation
  • Critical Thinking
  • Customer service experience
  • Organizational Skills
  • Problem Resolution
  • Accurate money handling
  • Friendly, Positive Attitude
  • Excellent Communication
  • Organization and Time Management
  • Sales expertise
  • Professional telephone demeanor
Availability
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Timeline

Access All Traning
Responsible Service of Alcohol
01.2023 - 02.2023
Customer Service Representative
Morton's Machinery
2022.11 - 2023.02 (3 education.months_Label)
Bartender and Waitor
Bucatini Bar and Resturant
2022.01 - 2023.02 (1 education.year_Label & 1 education.month_Label)
Yarra Valley Grammar
High School Diploma

Education

Access All Traning

Responsible Service of Alcohol
01.2023 - 02.2023

University Overview

  • Provide Responsible Service of Alcohol - SITHFAAB021

Yarra Valley Grammar
Ringwood

High School Diploma

University Overview

Completed Year 12

Professional Reference

Professional Reference

Ivan Millich - Bucatini Restaurant and Bar

Restaurant Owner and Manager

0409 529 905

bucatini.restaurant@gmail.com

Mario Dabo

Director

0407 600 071

mdabo@gormanallardshelton.com.au

Overview

1
year of professional experience
Mikey Beronic