Miki Ono
New Farm,QLD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Pass Master
Felons Brewing Co
07.2022 - Current
- Set up and broke down food service lines quickly to maintain service flow.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Call Center Customer Service Representative
Premium Water
09.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
Retail Sales Associate
Hollister.Co
07.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Waitress
Sumibiyaki Gonbei
05.2018 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Bachelor of Arts - International Studies
Kindai University
Osaka, Japan 03.2021
Skills
- Staff Management
- Managing Routines
Languages
Japanese
Native or Bilingual
Timeline
Pass Master
Felons Brewing Co
07.2022 - Current
Call Center Customer Service Representative
Premium Water
09.2021 - 02.2022
Retail Sales Associate
Hollister.Co
07.2021 - 02.2022
Waitress
Sumibiyaki Gonbei
05.2018 - 02.2022
Bachelor of Arts - International Studies
Kindai University
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