Milana Buscema
Attwood,VIC
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure an entry-level position. Ready to help the team achieve its company goals with experience in high-performance workplaces. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems, demonstrating exceptional organisation and interpersonal skills. Achieved significant improvements in store KPI's through effective teamwork with colleagues. Equipped with thorough communication skills as well as a willingness to learn and tackle new challenges with dedication and enthusiasm in pursuit of a career in the legal industry.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
JD Sports
12.2021 - Current
- Casual Contract
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Worked closely with management teams to ensure the store is meeting company KPI's
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Retail Sales Associate
Chemist Warehouse
05.2021 - 07.2024
- Permanent Part Time Contract
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Commerce - Majoring in Business Analytics And Marketing
La Trobe University
Melbourne, VIC10.2027
High School Diploma -
Ave Maria College
Aberfeldie, VIC10.2023
Skills
Customer Service
Organization
Teamwork and Collaboration
Time Management
Cash Register Operation
Store Opening and Closing
Stocking and Receiving
Phone Etiquette
POS System Operation
Display Setup
Stock replenishment
Interpersonal and written communication
Computer/ Technological Skills
Extensive experience in Office 355, including all Microsoft applications, for example Word, Excel, Outlook, Teams, PowerPoint and OneNote. Also have experience with Google and Adobe applications.
References
Available upon request.
Timeline
Retail Sales Associate
JD Sports
12.2021 - Current
Retail Sales Associate
Chemist Warehouse
05.2021 - 07.2024
Bachelor of Commerce - Majoring in Business Analytics And Marketing
La Trobe University
High School Diploma -
Ave Maria College
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