Milana Long
Wamberal,Australia
Summary
Master of Speech and Language Pathology graduate from Macquarie University, dedicated to providing holistic, evidence-based care. Demonstrated experience in hospital, community, and support settings highlights strengths in adaptability, rapport building, and collaborative practice. Passionate about empowering clients to achieve meaningful communication and active participation in their lives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Habit Coach
Everyday Independence
Central Coast, NSW
02.2024 - Current
- Provide one-on-one and community-based support to clients across the lifespan (children through older adults) with disability and neurodiversity, fostering independence and meaningful participation.
- Adapt strategies flexibly to suit individual needs, communication styles, and cultural contexts, ensuring client-centred and goal-driven outcomes.
- Implement therapy-aligned approaches in collaboration with Occupational Therapists, Speech Pathologists, Key Workers, and Physiotherapists, supporting progress in functional communication, daily living skills, and emotional regulation.
- Demonstrate strong interpersonal skills and rapport-building with clients and families, while maintaining professionalism in dynamic and often unpredictable environments.
- Monitor and report on progress to the multidisciplinary team, contributing to holistic and responsive care planning.
Speech Pathology Assistant
Wyong Hospital, Central Coast Local Health District
11.2022 - 07.2023
- Delivered evidence-based therapy tasks for communication disorders and dysphagia as delegated by supervising Speech Pathologists.
- Documented therapy performance and provided handover to supervising SPs regarding progress, challenges, and contingencies of delegation.
- Maintained effective written and oral communication within the multidisciplinary team, utilising CHOC, EMR, Teams, and email systems.
- Organised therapy schedules, documentation, and resources to support a busy rehabilitation and neurology caseload.
- Contributed to the development of a rehabilitation communication group and facilitated weekly sessions (6–8 patients) under SP delegation.
- Supported department administration, including managing phones, entering patient data, and ordering therapy resources.
- Ensured strict adherence to confidentiality, hospital policies, and professional conduct standards.
Administration Assistant
Nova Pool Renovations
04.2022 - 12.2022
- Processed invoices, quotes, payroll, payments, and data entry to support smooth business operations.
- Delivered customer service via email and telephone, providing clear guidance to clients unfamiliar with pool service processes.
- Coordinated pool service scheduling end-to-end, from initial inquiry through to follow-up courtesy calls ensuring customer satisfaction.
- Maintained accurate financial and administrative records, demonstrating strong time management and attention to detail.
Head Waitress
Driftwood Café
09.2021 - 07.2022
- Supervised a team of four staff (waiters, baristas, and chefs) to ensure smooth and efficient shift operations.
- Delivered excellent and friendly customer service, balancing multiple priorities in a busy, high-stress environment.
- Resolved customer and staff issues promptly and professionally, fostering a positive and welcoming workplace.
Disability Support Worker
Essential Disability Care Services
01.2021 - 09.2021
- Supported clients in making and implementing daily decisions, fostering independence and participation in Supported Independent Living and Community settings.
- Assisted with personal care, hygiene, and household tasks, adapting support to meet individual needs and preferences.
- Provided emotional support and friendly companionship at home and in the community, promoting inclusion and wellbeing.
- Administered medication and assisted with financial management in line with care plans and organisational policy.
- Collaborated with co-workers, agencies, and healthcare professionals to ensure effective communication and continuity of care.
- Demonstrated adaptability and problem-solving skills in dynamic environments, maintaining a client-centred approach.
Customer Service Assistant
Gosford RSL
10.2019 - 12.2020
- Delivered friendly, high-quality customer service across bistro, café, bar, and function settings in a fast-paced environment.
- Maintained stock accuracy and presentation, ensuring freshness and abundance in service areas.
- Handled cash operations with accuracy and efficiency, supporting smooth daily operations.
- Adapted quickly in high-pressure situations, contributing to positive outcomes during events and functions.
Water Ski Instructor
CCUSA Camp Counsellor
06.2019 - 08.2019
Sales Assistant
Nextra Newsagent
01.2018 - 11.2018
Barista and Customer Service Assistant
McDonalds Mingara
09.2015 - 12.2017
Education
Bachelor of Speech And Hearing Science -
Macquarie University
North Ryde, NSW06.2023
Master of Speech And Language Pathology -
Macquarie University
Sydney, NSW12-2025
Skills
- Applying evidence-based practice
- Clinical documentation, ISBAR handover, and use of EMR/CHOC systems
- Collaboration within multidisciplinary teams and with families
- Adaptability and professionalism in dynamic clinical and community settings
Certification
- Working With Children Check (NSW) — Valid to Jan 2026
- NDIS Worker Screening Check — Valid to 2029
- First Aid Certificate (HLTAID011) — Current, expires Feb 2027
- CPR Certificate (HLTAID009) — Current, expires Jan 2026
- NSW Driver’s Licence — Full, Current
Timeline
Habit Coach
Everyday Independence
02.2024 - Current
Speech Pathology Assistant
Wyong Hospital, Central Coast Local Health District
11.2022 - 07.2023
Administration Assistant
Nova Pool Renovations
04.2022 - 12.2022
Head Waitress
Driftwood Café
09.2021 - 07.2022
Disability Support Worker
Essential Disability Care Services
01.2021 - 09.2021
Customer Service Assistant
Gosford RSL
10.2019 - 12.2020
Water Ski Instructor
CCUSA Camp Counsellor
06.2019 - 08.2019
Sales Assistant
Nextra Newsagent
01.2018 - 11.2018
Barista and Customer Service Assistant
McDonalds Mingara
09.2015 - 12.2017
Bachelor of Speech And Hearing Science -
Macquarie University
Master of Speech And Language Pathology -
Macquarie University