Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Milani Kraja

Melbourne,VIC

Summary

Adept at multitasking and prioritization, I elevated customer satisfaction at Sweeney Todds Barber by personalizing service, showcasing my strong client relations skill. Proficient in Microsoft Office, I also streamlined filing systems, enhancing operational efficiency. My proactive approach and ability to learn roles quickly have consistently boosted team productivity. Also, my upbeat and energetic personality helped create a positive and joyous environment at McDonald's.

Overview

3
3
years of professional experience

Work History

Customer Service

McDonalds
Berwick South, Vic
04.2022 - Current
  • Greeted guests and provided exceptional customer service.
  • Answered customer inquiries regarding store policies and procedures.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Boosted productivity and efficiency for staff in solution implementation.
  • Described menu items to customers and suggested appealing products.

Receptionist

Sweeney Todds Barber
Berwick, Vic
12.2021 - 04.2022
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted visitors and provided them with assistance.
  • Cleaned up spills, removed trash from receptacles, and replaced liners as needed.
  • Polished furniture such as desks, tables, cabinets, utilizing appropriate polishing agents.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customer questions and provided store information.

Education

High School Diploma -

St Francis Xavier College
Beaconsfield, VIC
11-2024

Skills

  • Barista
  • Proficient in Microsoft office
  • Problem-solving
  • Bookkeeping
  • Scheduling
  • Customer and client relations
  • Meticulous and organized
  • Project management
  • Phone etiquette
  • Multitasking and prioritization

Affiliations

  • Played netball for 4 years
  • Did MMA for 5 years, achieved blue belt with tag (level 7)

Accomplishments

  • Student of the term, 2021
  • Community service award, 2021
  • Netball captain for 2 years, 2023-2024

References

References available upon request.

Timeline

Customer Service

McDonalds
04.2022 - Current

Receptionist

Sweeney Todds Barber
12.2021 - 04.2022

High School Diploma -

St Francis Xavier College

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Milani Kraja