Miles Nicole Agras
Geelong,Victoria
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Usher
Auscarts racing
Melbourne, Victoria
01.2024 - Current
- Collaborated closely with other Ushers to ensure smooth event flow
- Provided directions to guests when needed
- Handled cash transactions accurately and efficiently according to established protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Ensured safety of guests while operating go-karts on track by adhering to all safety protocols and regulations.
- Maintained order throughout the event venue.
- Monitored guest behavior to ensure compliance with safety regulations.
- Answered questions from guests about events, venues, times..
- Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
Front Counter Crew Member
KFC
Melbourne, Victoria
07.2023 - 05.2024
- Provided customers with product details, coffee blends, and preparation descriptions
- Described menu items to customers and suggested appealing products
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Utilized POS system to receive and process customer payments
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Maintained calm demeanor during high-volume periods and special events
- Scrubbed and polished counters to remove debris and food
- Processed cash and credit card payments, promptly returning receipts, coin, bills, and payment cards to customers
- Explained current promotional information and items to patrons
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift
- Assisted patrons in making menu selections.
All rounder
Sole Cafe
Geelong, Victoria
10.2022 - 02.2023
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Exhibited proficiency in operating cash registers, handling financial transactions, and providing change
- Accurately followed recipes for preparing signature drinks such as cappuccinos, lattes, macchiatos, and mochas.
All Rounder
Matilda's
Geelong, Victoria
02.2022 - 11.2022
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Presented and explained drink menu, answering questions to educate customers
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Operated cash registers and handled cash and card transactions
- Replenished supplies to maintain adequate stock levels.
Front Counter Crew Member
McDonald's
Geelong, Victoria
01.2020 - 10.2021
- Provided customers with product details, coffee blends, and preparation descriptions
- Described menu items to customers and suggested appealing products
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Utilized POS system to receive and process customer payments
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Maintained calm demeanor during high-volume periods and special events
- Scrubbed and polished counters to remove debris and food
- Processed cash and credit card payments, promptly returning receipts, coin, bills, and payment cards to customers
- Explained current promotional information and items to patrons
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift
- Assisted patrons in making menu selections.
Education
Certificate III - Early Childhood Education
MCIE
Melbourne, VIC03-2025
High School Diploma -
North Geelong Secondary College
11-2022
Skills
- Cash Register Operation
- Working with Teammates
- Timely Food Delivery
- Safe Work Practices
- Merchandise Restocking
- POS Inventory System Operation
- Client Satisfaction
- Food Safety Guidelines
- Telephone Skills
- Coffee expertise
Certification
- RSA
- Certificate III in Hospitality
- First Aid certificate
- WWCC
References
- Katina Astles, VCAL Work Related Skills Teacher, (043) 822-6658, astles.katina@ngsc.com.au
- Paul Dawson, Senior Assistant Principal, 52405800, dawson.paul@ngsc.com.au
- Keir Osbourne, Maths And Science Teacher, (041) 102-7189, osborne.keir@ngsc.com.au
- Joel McDougal, Year Level Coordinator, (042) 949-9966, McDougall.joel.j@edumail.vic.gov.au
- Christine Kennedy, Manager, (043) 145-5957, Cmkennedymourad@gmail.com
Timeline
Usher
Auscarts racing
01.2024 - Current
Front Counter Crew Member
KFC
07.2023 - 05.2024
All rounder
Sole Cafe
10.2022 - 02.2023
All Rounder
Matilda's
02.2022 - 11.2022
Front Counter Crew Member
McDonald's
01.2020 - 10.2021
Certificate III - Early Childhood Education
MCIE
High School Diploma -
North Geelong Secondary College
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