Millie Rickward
Dee Why,NSW
Summary
I am a passionate and customer-focused professional with hands-on experience in bar and restaurant operations. I excel in delivering exceptional service in fast-paced environments, from efficiently working behind the bar to managing high-volume restaurant service. My ability to interact with diverse customers, maintain composure under pressure, and ensure a memorable guest experience makes me a strong asset in any hospitality setting. With skills in team training, cash handling, and beverage preparation, I am eager to continue contributing to vibrant, customer-driven environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruitment Consultant
Marble Group
Sydney, NSW
04.2025 - Current
- Developed job descriptions and postings to attract qualified applicants
- Advertised and promoted open positions using social media and digital marketing.
- Reviewed resumes, conducted in-depth phone interviews, and managed candidate pipelines.
- Developed and maintained relationships with hiring managers and candidates.
- Provided feedback during post-interview debriefs with hiring managers and candidates.
- Provided ongoing support throughout the entire recruitment life cycle processes.
Receptionist
Revlon & Gartner (Temp Contracts)
Sydney, NSW
02.2025 - 04.2025
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members
- Provided excellent customer service at all times.
Team Member - Bar & Restaurant
The Sydney Arms
London, UK
09.2024 - 02.2025
- Working efficiently behind the bar, particularly during busy periods such as Christmas, in high pressure environments.
- Demonstrating proficiency with complex till systems to process orders accurately, and handling cash transactions.
- Training and mentoring new staff members.
- Interacting with a customers from all backgrounds and age groups, delivering exceptional customer service and fostering strong relationships to enhance the overall guest experience.
- Gaining hands-on experience in pouring pints, serving spirits, wines, liqueurs, and making coffee.
- Working in the restaurant, managing high-volume service periods, ensuring that guests were served quickly and courteously while maintaining high standards of food service.
Team Member - Bar & Hotel
The Angerstein Hotel
London, UK
09.2024 - 02.2025
- Providing customer service by serving drinks, including pints, wine, spirits, and liqueurs, ensuring high-quality standards and customer satisfaction.
- Delivering a friendly and professional experience to a diverse range of customers, fostering a welcoming atmosphere for all guests.
- Collaborating effectively with team members in a fast-paced environment, ensuring smooth operations during busy events and peak hours.
- Handling hotel check-ins efficiently, ensuring a seamless guest experience from arrival to accommodation.
- Managing reception duties, including answering phones, responding to inquiries, and assisting guests with special requests or concerns.
- Maintaining cleanliness and organisation behind the bar and reception areas, adhering to health and safety guidelines.
- Assisting in event coordination and execution, ensuring that client needs were met and events ran smoothly.
Office and Operations Manager / EA
Clear Engineering Recruitment
London, UK
09.2023 - 02.2025
- Organising company events, sourcing venues, and coordinating logistics, demonstrating attention to detail and teamwork.
- Maintaining a welcoming front-office environment, greeting visitors professionally and ensuring positive first impressions.
- Managing supplies and inventory, ensuring seamless operations under tight deadlines.
Customer Success Manager
OneUp Sales
Remote, UK
03.2023 - 09.2023
- Leading client training sessions and tailoring solutions to meet unique needs, showcasing strong communication and adaptability.
- Fostering positive relationships with clients, ensuring satisfaction and retention.
- Coordinating events and schedules, demonstrating organization and time management.
Client Relations Executive
Citipost Ltd
London, UK
10.2019 - 03.2023
- Handling customer inquiries, resolving issues promptly and maintaining excellent service standards.
- Supervising and training new staff, fostering a collaborative and efficient work environment.
- Organising staff events and travel plans, reflecting attention to detail and planning skills.
Education
Coopers School
01.2016
Skills
- Excellent customer service
- Event coordinating and managing logistics
- Proactive and self-motivated
- Relationship building
- Team collaboration
- Communication skills
- Team leadership and staff mentoring
- Strong organisational and time management abilities
- Work well under high pressure
Certification
- Qualified First Aider | Red Cross
- Qualified Fire Marshall
- Level 2 Business Administration
Hobbies and Interests
I thrive in social environments and enjoy working as part of a team. My passion for creating positive experiences aligns with the fast-paced, customer-focused nature of bar and hospitality work.
References
References available upon request.
Timeline
Recruitment Consultant
Marble Group
04.2025 - Current
Receptionist
Revlon & Gartner (Temp Contracts)
02.2025 - 04.2025
Team Member - Bar & Restaurant
The Sydney Arms
09.2024 - 02.2025
Team Member - Bar & Hotel
The Angerstein Hotel
09.2024 - 02.2025
Office and Operations Manager / EA
Clear Engineering Recruitment
09.2023 - 02.2025
Customer Success Manager
OneUp Sales
03.2023 - 09.2023
Client Relations Executive
Citipost Ltd
10.2019 - 03.2023
Coopers School