Mimi Lau

• Enhanced workforce efficiency by analyzing data and identifying areas for improvement in staffing and scheduling.
• Optimized labor costs by developing and implementing strategic workforce plans tailored to business needs.
• Improved employee satisfaction with flexible scheduling options, addressing work-life balance concerns.
• Supported company growth by forecasting staffing requirements and developing talent acquisition plans accordingly.
• Increased operational efficiency through continuous review of workforce performance metrics and recommending adjustments as needed.
• Assisted in the creation of training programs tailored to specific skill gaps identified within the workforce.

• Enhanced border security by implementing advanced surveillance techniques and technologies.
• Streamlined border processes for increased efficiency in handling high volumes of travelers.
• Reduced wait times at checkpoints with improved coordination among team members and use of technology.
• Collaborated with law enforcement agencies to apprehend criminals attempting to cross the border illegally.

Inspect incoming animals, plants, and animal and plant products to ensure compliance with laws and regulations to prevent the spread of exotic pests and diseases.

Enhanced workforce planning strategies by analyzing data and identifying trends in workforce supply and demand.

Managed budgets, schedules, and resources to maximize efficiency while minimizing costs for all assigned projects.

Implemented resource management software to centralize information and improve overall visibility into project progress.