Mina Duatkhunthod
Granville,NSW
Summary
A Mature, positive and hardworking professional with experience in handling customers needs, to produce work of the highest standards. I am adept in maintaining communication across teams. As I am a positive thinker and a creative problem solver, I am now looking to obtain new exciting and challenging new role.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Waitressing
Glenmore Park, NSW
06.2019 - Current
- Communicated with customers to promptly resolve complained and address inquires.
- Process payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgement to build rapport.
- Handled guests complaints professionally, resolve issues quickly to promote positive experiences.
- Supervised staff, trained, and managed staff performance.
- Develop strong relationships with corporate client's leading to an increase in bookings for conferences and events at the property.
- Experienced in handling money, processing POS transactions and refunds.
- Open and closed store, following all outlined policies and procedures.
Education
High School Certificate -
Sydney Secondary College - Balmain Campus
Rozelle, NSWHigh School Certificate -
Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSWSkills
- Bright and friendly attitude
- Excellent communication, team work and interpersonal skills towards associates
- Focus for safety and quality
- Positive, can do attitude
- Effective use of customer service techniques to ensure pleasant selling experience
- Exemplary customer service delivery
- Collaborative and reliable team player
Languages
Thai
Native or Bilingual
References
Orawun Jean Apps | 0434586838
( store owner )
Atom Kittirat | 0422722397
( store manager )
Qualifications
- RSA
- RCG
Timeline
Hospitality Worker
Waitressing
06.2019 - Current
High School Certificate -
Sydney Secondary College - Balmain Campus
High School Certificate -
Sydney Secondary College - Blackwattle Bay Campus