Mina Mungunchimeg
Melbourne,Australia
Summary
Personable Hospitality specialist with 4 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
4
4
years of professional experience
Work History
Sales Manager
Kate Spade
Sydney, NSW
01.2021 - 12.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with brief tech to identify to overcome sales obstacles.
- Developed and implemented comprehensive salesperson training program.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Housekeeping Supervisor
Sofitel Luxury Hotels
Sydney, NSW
01.2020 - 01.2021
- Managed over 50 customer calls per day,
- Increased sales by 10%
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through adequate supervision and training.
- Completed schedules, shift reports and other business documentation.
- Created and implemented training programs to enhance employee performance.
- Ability to multitask in busy and stressful environments
- Excellent problem-solving abilities
- Outstanding active listening
- Great communication skills with positive outlook
Housekeeping Room Attendant
Sofitel Luxury Hotels
Sydney, NSW
02.2019 - 12.2020
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Kept building entryway glass clean and polished for professional presentation.
- Provided laundering services for guests by washing, drying and hanging laundry.
Housekeeping Attendant
Hilton
01.2018 - 01.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased favorable ratings in customer comment cards by 38%.
Education
Bachelor of Arts - Education
Swinburne University of Tech
Melbourne, VIC08.2022
Bachelor of Science - International Relations
University of Humanities
Mongolia05.2017
Skills
- Business Administration
- Verbal and Written Communication
- Customer Satisfaction
- Hiring Procedures
- Direct Sales
- POS Systems
- Customer Service Management
- Sales Presentation
- New Employee Orientation
- Customer Transactions
Timeline
Sales Manager
Kate Spade
01.2021 - 12.2021
Housekeeping Supervisor
Sofitel Luxury Hotels
01.2020 - 01.2021
Housekeeping Room Attendant
Sofitel Luxury Hotels
02.2019 - 12.2020
Housekeeping Attendant
Hilton
01.2018 - 01.2019
Bachelor of Arts - Education
Swinburne University of Tech
Bachelor of Science - International Relations
University of Humanities