Minelle Rodenburg
Varsity Lakes,QLD
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organised, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Nude Lucy
Westfield Chermside, QLD
09.2022 - Current
- Senior Sales Assistant role - in charge of operations when a Store Manager is not present.
- Embodying and upholding the brand's strong image and core values.
- Visual Merchandising to company standards.
- Manage inventory to ensure optimal stock levels.
- Managing back of house to maintain an organised environment.
- Daily click and dispatch fulfilment.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Maintaining a high level of customer service, offering an intimate one on one sales approach.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Records Assistant
Griffith University, Nathan Campus
Nathan, QLD
07.2022 - 12.2022
- Assisted the Records Management team in digitising the entire library of documents and relocation of the office.
- Physically scanning in documents by a specific categorisation.
- Ensured the digital records accuracy by checking scanned images thoroughly for any errors.
- Diligently organising the digital files into their categories and folders for easy access and security before original files are deleted.
- A good eye for detail ensuring all documents are efficiently accounted for.
- Organisation and multi-tasking skills.
- Computer and tech savvy, dealing with a lot of IT systems across multiple devices.
- Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records.
- Streamlined office operations through efficient handling of records requests, retrieval, and distribution.
- Maintained high-quality customer service during interactions with both internal employees seeking records assistance or external clients requesting file access.
Sales Assistant
Silvershop Jewellery
Westfield Chermside, QLD
04.2021 - 08.2022
- Key-holder role - being responsible for store operations when the Store Manager isn't present.
- Strong KPI focus.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and jewellery specific care.
- Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
- Offered extensive product knowledge across the multiple brands within the store as well as specific jewellery brand knowledge such as where the metals are sourced and how the jewellery is made.
- Daily online fulfillment.
Assistant Store Manager
Gorman Clothing
James St Fortitude Valley, QLD
11.2017 - 04.2021
- Visual Merchandising with a strong passion for aesthetics and attention to detail.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Team-orientated environment - fostered a positive work culture by promoting teamwork and recognising individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Outstanding communication skills.
- Staff recruiting, training and development.
- Management of large quantities of stock delivered weekly.
- Excess stock and back of house management.
- Forming and maintaining a large VIP customer base of regular clients.
- Organisation skills - Excel spreadsheets for daily operations.
- Updating schedules to optimise coverage for expected customer demands and large stock deliveries.
- Very large quantity of online fulfilment including sourcing, packing and dispatching.
- Comfortable with a range of POS and IT systems.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Valleygirl Clothing
Queen St Mall Brisbane, QLD
12.2014 - 11.2017
- Working and delegating within a large team.
- Very fast-paced environment, ensuring all daily tasks have been completed as well as making huge targets.
- Management of very large stock deliveries daily.
- Visual Merchandising of the entire store on a weekly basis.
- Training casual employees in company standards and store operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- In charge of weekly stock transfers and sale preparations.
- Rostering to ensure coverage for higher expectancies of stock or foot traffic.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Bachelor of Science - Psychological Science
Griffith University
Mount Gravatt, QLD2021
Bachelor of Science - Criminology and Criminal Justice
Griffith University
Mount Gravatt, QLD2021
Graduated - Certificate III in Media & Graphic Design
Robina State High School
Gold Coast, Queensland2014
Skills
- Sales Expertise
- Stock Management
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Building Customer Loyalty
- Product Knowledge
- Attention to Detail
- Organisation
- Team Leadership
- Genuine and Positive Outlook
References
- Sophie Papa, Nude Lucy Manager - 0404 351 384
- Shallene Rigby, Nude Lucy ASM - 0416 072 216
- Tahlia Pratt, Silvershop Manager - 0430 578 592
- Camille Furniss, Griffith University Nathan - 0413 863 017
- Chloe Musk, Gorman Manager - 0429 090 566
- Chris Riseley, Gorman Area Manager - 0405 602 651
- Lisa Amey-Rodriguez, Valleygirl Manager - 0431 385 453
Timeline
Sales Assistant
Nude Lucy
09.2022 - Current
Records Assistant
Griffith University, Nathan Campus
07.2022 - 12.2022
Sales Assistant
Silvershop Jewellery
04.2021 - 08.2022
Assistant Store Manager
Gorman Clothing
11.2017 - 04.2021
Assistant Store Manager
Valleygirl Clothing
12.2014 - 11.2017
Bachelor of Science - Psychological Science
Griffith University
Bachelor of Science - Criminology and Criminal Justice
Griffith University
Graduated - Certificate III in Media & Graphic Design
Robina State High School