Ming-Yi Hsu
Adelaide,SA
Summary
Seasoned Audiologist possessing excellent multitasking, communication and organizational skills. Offering 3 years of experience administering hearing and speech evaluations to patients to collect information on type and degree of impairment, using specialized instruments and electronic equipment. Committed to providing best care services, hearing loss treatment and hearing aids to improve overall health.
Overview
5
5
years of professional experience
Work History
Optical Assistant
Specsavers
10.2023 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
Volunteer for NT Hearing Test Research Trip
Flinders University
03.2024 - 03.2024
- Administered play audiometry assessments for Aboriginal children, ensuring culturally sensitive and accurate testing.
- Conducted tympanometry evaluations for Aboriginal children, focusing on identifying middle ear conditions.
- Performed video otoscopy examinations for Aboriginal children, capturing detailed images for diagnostic purposes.
- Collaborated with team members to efficiently organize and set up various testing stations, enhancing workflow and patient experience.
Dispensing Audiologist
HEARINGAID. ASIA CO., LTD (科林助聽器)
09.2019 - 09.2022
- Increased clinic revenue through successful marketing efforts and positive word-of-mouth referrals from satisfied patients. From 2020 to 2021, annual sales figures ranked 12th in the company.
- Collaborated with other healthcare professionals, ensuring a holistic approach to patient care.
- Improved patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Educated patients on proper hearing aid care and maintenance, prolonging device lifespan and functionality.
- Streamlined office procedures by implementing efficient scheduling and record-keeping practices.
Education
Master of Science - Audiology
Flinders University
Adelaide, SA12.2024
Bachelor of Science - Audiology
Chung Shan Medical University
Taiwan Taichung06.2019
Skills
- Customer Service
- Appointment Scheduling
- Product Upselling
- Cochlear implants
- Diagnostic Testing
- Speech Audiometry
- Earmold impressions
- Real ear measurements
- Multicultural Competence
- Hearing aid maintenance
- Hearing Aid Verification
- Pure Tone Audiometry
- Hearing aid troubleshooting
- Fitting hearing aids
Timeline
Volunteer for NT Hearing Test Research Trip
Flinders University
03.2024 - 03.2024
Optical Assistant
Specsavers
10.2023 - Current
Dispensing Audiologist
HEARINGAID. ASIA CO., LTD (科林助聽器)
09.2019 - 09.2022
Master of Science - Audiology
Flinders University
Bachelor of Science - Audiology
Chung Shan Medical University