Mingzhi Zhang
Docklands,VIC
Summary
IT Support Engineer with over 3.5 years of experience providing Level 1 and 2 technical support in hybrid environments across Windows, Microsoft 365, and Azure Active Directory. Proven expertise in diagnosing and resolving hardware/software issues, managing user lifecycle, and supporting business-critical systems including SCADA platforms. Recognized for improving system reliability, streamlining support workflows, and delivering high-quality service to both on-site and remote users.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Engineer
PowerChina Australia Development / Wild Cattle Hil
09.2021 - Current
- Delivered Level 1–2 support for two companies (80+ users), resolving daily IT issues across Windows, Microsoft 365, printers, and network connectivity.
- Improved SCADA system data accuracy and reduced false alarms by 40% through system configuration and log analysis.
- Reduced user account setup time by 60% by standardizing onboarding processes in Microsoft 365 and Azure AD.
- Introduced an internal IT asset register, which improved tracking efficiency and helped reduce missing equipment incidents to zero.
- Created user-friendly documentation and training materials that reduced repeat tickets by 25%.
IT Support Assistant (Internship)
Bank of Communications
06.2019 - 08.2020
- Assisted in troubleshooting and maintaining office IT equipment, including desktops, printers, and basic network connections. Assisted in troubleshooting and maintaining office IT equipment, including desktops, printers, and basic network connections.
- Provided first-level technical support to staff on Microsoft Office applications and internal banking systems, ensuring minimal disruption to daily operations.
- Supported the digitisation of internal records, enhancing data organisation and retrieval efficiency.
- Conducted routine system checks and collaborated with IT staff to maintain system uptime and ensure data integrity.
- Helped update IT documentation and user guides to support consistent internal processes and onboarding.
Education
BBA - Bachelor of Business Information Systems
Royal Melbourne Institute of Technology University
Melbourne, VIC11-2018
Skills
- Operating Systems: Windows 10/11, macOS
- Software & Tools: Office 365, Azure AD, Teams, Exchange, Intune, SCCM
- Networking: Basic TCP/IP, DNS, DHCP, VPN, Remote Desktop
- Support Tools: ServiceNow, JIRA, Zendesk, TeamViewer
- Security: MFA, Endpoint Protection, User Access Management
- Other: Printer support, hardware diagnostics, IT asset management
Certification
- Licensed CCNA - [2025]
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
IT Support Engineer
PowerChina Australia Development / Wild Cattle Hil
09.2021 - Current
IT Support Assistant (Internship)
Bank of Communications
06.2019 - 08.2020
BBA - Bachelor of Business Information Systems
Royal Melbourne Institute of Technology University
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