Minh Thuy (Jenny) Le
Sydney
Summary
- Dynamic Shift Manager at McDonald's Restaurant with a proven track record in decision-making and staff motivation. Successfully trained and mentored new employees, enhancing team performance and fostering a cohesive culture. Leveraged data analytics to improve operational efficiency, demonstrating strong strategy development and incidents management skills.
- Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
- Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
04.2022 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Business - Human Resources Management
Western Sydney University
Sydney, NSW12-2025
Diploma - Business Management
Western Sydney University
Sydney, NSW12-2023
Skills
- Decision-making
- Staff motivation
- Team development
- Hiring and recruiting
- Strategy development
- Data analytics
- Business planning
- Incidents management
- Staff development
Certification
- Certified Shift Manager, McDonald’s - March 2021
- Certified Advanced Leadership , McDonald’s - January 2025
Languages
English
Vietnamese
Timeline
Shift Manager
McDonald's Restaurant
04.2022 - 02.2025
Bachelor of Business - Human Resources Management
Western Sydney University
Diploma - Business Management
Western Sydney University
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