Minoo Mehrab Mohseni
Melbourne
Summary
My name is Minoo. I’m the grandmother of Jacob. He recently attended the sanctuary. I have three children, all of whom work in the health industry. I live in Hillside. I enjoy spending time with children , enjoy engaging with children and their families, fostering positive relationship
Overview
3
3
years of professional experience
Work History
Customer Service
Peter Sheppard
Melbourne
03.2020 - 03.2021
- Managed customer service team of 15 employees.
- Developed strategies for improving customer service standards.
- Greeted customers and provided friendly customer service.
- Provided superior customer service at all times.
- Developed strategies for improving customer service processes.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
- Resolved customer service issues quickly and effectively.
- Emphasized fast, friendly customer service.
Childcare Educator
Kids and heaven
Hillside
03.2018 - 03.2019
- Ensured proper hygiene practices among the children including hand washing before meals.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Observed child behavior to assess their needs and plan activities accordingly.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Education
Certificate 3 - Early Childhood Care And Education
AMES
St Albans 01-2017
Skills
- Customer service
- Team management
- Process improvement
- Child development
- Hygiene practices
- Effective communication
- Observational skills
Timeline
Customer Service
Peter Sheppard
03.2020 - 03.2021
Childcare Educator
Kids and heaven
03.2018 - 03.2019
Certificate 3 - Early Childhood Care And Education
AMES