Miranda Courtney-Byrne
Capalaba,QLD
Summary
Dynamic medical receptionist with expertise in patient communication and front desk operations at Hadjipetrou Cardiology. Proven ability to enhance patient experience through effective scheduling and meticulous management of electronic health records. Skilled in medical terminology and adept at payment collection, ensuring seamless office functionality and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Hadjipetrou Cardiology
Greenslopes, Qld
02.2024 - Current
- Coordinated scheduling of medical procedures, created and sent ARFs, and provided patients with fasting and medication instructions to ensure compliance and readiness.
- Scheduled patient appointments and managed calendar for cardiology consultations.
- Communicated clinical information to patients and clinicians, facilitating understanding and clarity regarding treatment and care.
- Maintained electronic health records, ensuring accuracy of patient information and documentation to support effective care delivery.
- Booking pre consultation testing
- Providing quotes for testing and consultations
- Assisted patients in completing necessary forms and addressing inquiries promptly.
- Handled incoming calls, directing inquiries to appropriate departments within the practice.
- Ensured waiting area remained organized and stocked with necessary materials for patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Legal Clerk
Armstrong Kutz Lawyers
Bulimba, Qld
02.2023 - 02.2024
- Conducted legal research to support case preparation.
- Drafted legal documents and correspondence for clients.
- Organized and maintained case files for efficient access and review.
- Managed scheduling of appointments and deadlines for lawyers.
- Scheduled appointments for attorneys and clients.
- Collaborated with staff to improve office procedures and workflows efficiently.
- Provided administrative support such as answering phones, scheduling meetings, maintaining calendars and coordinating travel arrangements.
- Maintained office supply inventory, ensuring adequate stock levels.
- Retrieved files from offsite storage facilities as needed.
- Processed incoming and outgoing mail on a daily basis.
- Greeted visitors upon arrival at the office reception area.
- Participated in client interviews, observed questioning process and documented information.
- Handled telephone calls, meeting plans and conference organization requirements.
- Responded to client calls and inquiries to deliver applicable information.
- Organized legal documents in company filing systems and databases.
Education
Kingaroy State High School
Kingaroy, QLD Skills
- Patient registration
- Medical terminology
- Patient communication
- Front desk management
- Payment collection
- Typing and filing
- Telephone etiquette
- Pre-hospital care
Timeline
Medical Receptionist
Hadjipetrou Cardiology
02.2024 - Current
Legal Clerk
Armstrong Kutz Lawyers
02.2023 - 02.2024
Kingaroy State High School