Miranda Saliju
Fraser Rise ,Victoria
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Prespa Trans
Melbourne, VIC
01.2021 - 03.2024
- Enhanced customer retention by providing superior support and ensuring satisfaction.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained junior team members on effective communication and problem-solving techniques.
- Implemented process improvements that reduced response times for service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Worker
Tripod Farmers
Bacchus Marsh, VIC
09.2018 - 10.2020
- Assisted in receiving shipments, verifying accuracy of items against packing slips.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Conducted regular inventory counts, identifying discrepancies and reporting findings.
- Collaborated with team members to fulfill orders accurately and on time.
- Participated in safety training sessions, promoting best practices among peers.
Education
No Degree - Beauticianist
Year 12
06.2018
Skills
Great customer service
- Customer service
Languages
Albanian
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Prespa Trans
01.2021 - 03.2024
Warehouse Worker
Tripod Farmers
09.2018 - 10.2020
No Degree - Beauticianist
Year 12