Miranda Thompson
Mount Hutton,NSW
Summary
Seasoned small business owner with several years of experience in operations management, business strategy, and financial management. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Comfortable working independently and as a collaborative team member.
Looking forward to re-entering the workforce with the new challenges and successes that it will bring.
Overview
20
20
years of professional experience
Work History
Private Carer
Jean Hopton
Palm Beach, Qld
06.2013 - 01.2015
- Organized oral medications for client following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for client and provided assistance with eating when necessary.
- Transported client to doctor appointments, grocery stores, and other necessary destinations.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
Senior Hairdresser
Owner/Operator
Coral Cove, Qld
03.2008 - 01.2012
- Managed staff by recruiting, training and coaching employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Provided exceptional customer service to ensure repeat business.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all health and safety protocols were followed in the salon at all times.
- Conducted regular meetings with staff members to discuss performance goals.
- Created marketing strategies to increase clientele and expand the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior Hairdresser
Owner/Operator
Nerang, Qld
05.2006 - 09.2009
- As Above
Senior Hairdresser and Manager
Bayview Hair and Beauty
Runaway Bay , Qld
09.2004 - 04.2006
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
Senior Beautician
Budget Hairdressing
Mt Evelyn, Vic
02.1995 - 06.2002
- Developed strong relationships with clients through great customer service skills.
- Provide high-quality services, including.
- Artificial nails, manicures, pedicures, waxing, lash and brow tint, facials, and body treatments.
Education
Certificate of Completeion - NDIS Worker Orientation Module
NDIS
Online10-2024
Certificate IV - Training And Assessment
Wide Bay Institute of Tafe
Bundaberg, QLD11-2011
Certificate IV - Hairdressing
Gold Coast Institute of Tafe
Gold Coast, QLD01-2004
Certificate III - Beauty Therapy
Additional Beauty And Nail Academy
Melbourne, VIC01-1995
Bachelor of Science - Bachelor of Behavioral Psychology And Sciences
Swinburne University
Melbourne, VICSkills
- Compassionate caregiving
- Transportation services
- Housekeeping tasks
- Meal preparation
- Staff management
- Customer service
- Health and Safety
- Employee training and development
- Time management
- Team building
- Problem-solving
- Small business operations
References
References available upon request.
Timeline
Private Carer
Jean Hopton
06.2013 - 01.2015
Senior Hairdresser
Owner/Operator
03.2008 - 01.2012
Senior Hairdresser
Owner/Operator
05.2006 - 09.2009
Senior Hairdresser and Manager
Bayview Hair and Beauty
09.2004 - 04.2006
Senior Beautician
Budget Hairdressing
02.1995 - 06.2002
Certificate of Completeion - NDIS Worker Orientation Module
NDIS
Certificate IV - Training And Assessment
Wide Bay Institute of Tafe
Certificate IV - Hairdressing
Gold Coast Institute of Tafe
Certificate III - Beauty Therapy
Additional Beauty And Nail Academy
Bachelor of Science - Bachelor of Behavioral Psychology And Sciences
Swinburne University
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