Summary
Overview
Work History
Education
Skills
Outside Languages
Outside Interests
References
Timeline
Generic

Mirella Moschen

Melbourne,VIC

Summary

Dynamic office management professional with expertise in operational management, budget preparation, and stakeholder communication. Proven ability to enhance resident satisfaction and streamline operations through attention to detail and effective problem-solving.

Overview

30
30
years of professional experience

Work History

Office Management

JDM Property Management & Maintenance
, VIC
04.2022 - Current
  • Managed day-to-day operations for six apartment buildings in Victoria.
  • Liaised with Strata Management and Owners Corporation Committee Members to ensure effective communication.
  • Attended committee meetings, accurately recorded minutes, and documented decisions.
  • Responded promptly to resident requests, enhancing overall satisfaction.
  • Administered emails, phone calls, and texts to streamline communication processes.
  • Sourced quotes and negotiated terms with suppliers and contractors to optimize costs.
  • Oversaw financial management, including accounts, invoicing, and budget preparation.
  • Ensured building security through effective use of CCTV and access control systems.

Bookkeeping

03.2012 - 01.2022
  • Managed bookwork for Painting Maintenance business, ensuring accurate financial records.
  • Provided administrative support in invoicing and billing processes to enhance efficiency.

HR Administrator

Wesfarmers Chemicals Energies & Fertilisers
05.2011 - 03.2012
  • Administered and maintained HR Information System (SAP) to ensure data integrity.
  • Organized onboarding processes including offer letters, inductions, and IT requests.
  • Facilitated communication between payroll, IT, and finance departments for employer information.
  • Coordinated monthly reports to track HR metrics and performance.
  • Assisted with salary reviews conducted biannually to maintain competitive compensation.
  • Supported performance and development systems to enhance employee growth.

Program Consultant, Performance Services

PricewaterhouseCoopers
03.2007 - 07.2008
  • Delivered high-quality end-to-end program administration and logistical support for PwC learning initiatives.
  • Supported national Learning and Development team to ensure seamless program delivery.
  • Managed portfolio of development learning programs, achieving 100% accuracy in outputs.
  • Maintained and updated Learning Management System (LMS) with complete accuracy.
  • Assisted with budget and billing processes for assigned programs.
  • Developed strong administrative and organizational skills, including time management and task prioritization.
  • Demonstrated exceptional client service by anticipating and addressing client needs.
  • Built rapport across all levels within the firm while ensuring confidentiality.

Human Resources Co-ordinator

Deloitte Touche Tohmatsu
Melbourne
09.2003 - 12.2005
  • Ensured accuracy and integrity of HR information to maintain PeopleSoft system.
  • Developed and implemented enhanced policy procedures and forms.
  • Organized new employee onboarding, including offer letters, inductions, and IT requests.
  • Facilitated inductions with guest speakers, catering, and information packs.
  • Assisted employees with termination processes, including conducting exit interviews.
  • Provided HR advice and administrative support to HR managers.
  • Generated turnover reports and exit analyses for client-facing service lines.
  • Coordinated benefits functions with preferred suppliers for employee benefits.

Human Resources Co-ordinator

Deloitte Consulting
03.2001 - 09.2003
  • Administered HR Information System (SAP) to ensure data accuracy and integrity.
  • Implemented enhanced procedures and forms at HRA level to optimize efficiency.
  • Coordinated new employee onboarding, including offer letters, inductions, and IT requests.
  • Organized inductions featuring guest speakers, venue arrangements, catering, and information packs.
  • Facilitated employee termination processes, including exit interviews and recovery of company property.
  • Provided administrative support to People Management teams, including Recruitment and Performance Development.
  • Coordinated monthly reports and delivered HR advice to employees.
  • Assisted with salary reviews and performance management systems every six months.

Secretary / Administrator

Fortis Australia Limited
02.1999 - 03.2001
  • Coordinated monthly reports for IT division, ensuring timely distribution to CEO and executive committee.
  • Provided monthly financial reports for IT division and Human Resources Department.
  • Delivered HR advice specifically tailored for IT employees.
  • Prepared Letters of Offer for new IT staff members.
  • Assisted with six-month salary reviews for IT department personnel.
  • Supported Administration Coordinator in budget preparation activities.
  • Organized management meetings, created agendas, and documented minutes efficiently.
  • Developed presentations and induction kits for the General Manager and new staff.

Receptionist / Administrator

Fortis Australia Limited
08.1997 - 02.1999
  • Updated forms to ensure compliance with organizational standards.
  • Managed ordering and inventory of consumables and stationery.
  • Coordinated travel and accommodation bookings for staff.
  • Maintained phone system to ensure uninterrupted communication.
  • Processed accounts payable by inputting IT division invoices into General Ledger.
  • Executed timely updates to forms as required, enhancing operational efficiency.

Medical Receptionist / Clerk

Monash Medical Centre
09.1995 - 08.1997
  • Supported 35 physicians by managing accounts and scheduling appointments.
  • Handled patient history requests and maintained accurate office documentation.

Education

Office Administration Procedures - Administration Procedures, Business Communication, Information Technology, Typewriting Production

Sacred Heart Regional Girls' College
01.1995

Secondary - English, Religion, Chemistry, Mathematical Methods, Biology, Art

Sacred Heart Regional Girls College

Bachelor of Arts & Diploma of Education -

Deakin University

Skills

  • Reckon accounts and Oracle database management
  • Operational management
  • Budget preparation
  • HR systems administration
  • Program coordination
  • Customer relationship management
  • Performance reporting
  • Stakeholder communication
  • Problem solving
  • Attention to detail
  • Time management
  • Employee onboarding
  • Learning management systems
  • Microsoft Office suite
  • SAP ERP solutions
  • PeopleSoft applications
  • Web-based applications
  • Database management
  • Org Plus software
  • Accounts payable processing

Outside Languages

Italian

Outside Interests

  • Freelance Makeup Artist
  • Reading Autobiographies
  • Music
  • Art History
  • Craft work
  • Photography

References

References available upon request.

Timeline

Office Management

JDM Property Management & Maintenance
04.2022 - Current

Bookkeeping

03.2012 - 01.2022

HR Administrator

Wesfarmers Chemicals Energies & Fertilisers
05.2011 - 03.2012

Program Consultant, Performance Services

PricewaterhouseCoopers
03.2007 - 07.2008

Human Resources Co-ordinator

Deloitte Touche Tohmatsu
09.2003 - 12.2005

Human Resources Co-ordinator

Deloitte Consulting
03.2001 - 09.2003

Secretary / Administrator

Fortis Australia Limited
02.1999 - 03.2001

Receptionist / Administrator

Fortis Australia Limited
08.1997 - 02.1999

Medical Receptionist / Clerk

Monash Medical Centre
09.1995 - 08.1997

Office Administration Procedures - Administration Procedures, Business Communication, Information Technology, Typewriting Production

Sacred Heart Regional Girls' College

Secondary - English, Religion, Chemistry, Mathematical Methods, Biology, Art

Sacred Heart Regional Girls College

Bachelor of Arts & Diploma of Education -

Deakin University
Mirella Moschen