Miriam Robertson
Cairns
Summary
A dynamic and results driven professional with extensive experience managing geographically dispersed teams in high-volume, client focused environments across both the private and public sectors. Proven track record in stakeholder engagement, with excellent oral and written communication skills, and the ability to navigate complex situations with sensitivity and tact. Strong problem solving abilities, with a focus on developing and implementing effective procedures and process improvements. Possesses a deep understanding and appreciation for regulatory and corporate compliance, alongside a demonstrated ability to manage change and effectively support organisational transformation
Overview
19
19
years of professional experience
Work History
Senior Regulatory Services Officer
Civil Aviation Safety Authority
07.2018 - Current
- Oversee the timely and accurate processing of regulatory services tasks, handling complex applications as needed to ensure efficient service delivery.
- Provide high level operational support to a nationally dispersed teams of Inspectors, helping them maintain compliance and to meet service delivery standards.
- Offer technical and regulatory support and advice to the National Team Leaders
- Collaborate closely with my peers to share knowledge in an effort to ensure adherence to established processes and improve efficiency and quality of service delivery.
- Contribute to regulatory support services, through the creation of policies and procedures that align with current legislation.
- Provide guidance to industry stakeholders to assist them in complying with CASA’s legislation and procedures.
- Contribute to accuracy and integrity of data used in regulatory services reporting by participating in data remediation activities
- Champion a culture of continuous improvement by collaborating effectively with stakeholders, communicating clearly and delivering high-quality regulatory outcomes.
- Actively support CASA’s diversity and inclusion initiative contributing to a work environment were all employees feel respected, valued and safe
Acting National Team Leader
Civil Aviation Safety Authority
01.2020 - 11.2024
- Temporarily assumed all responsibilities of the National Team Leader role, overseeing a nationally dispersed team of Regulatory Service Officers working in a fast-paced and high-volume environment.
Flight Testing Officer
Civil Aviation Safety Authority
05.2020 - 12.2020
- Supported the Flight Testing Office technical team by processing applications under CASR Part 61 and managing the enrollment for the Flight Examiner Rating Course (FERC)
- Worked closely with internal and external stakeholders, demonstrating effective communication and service delivery skills while ensuring compliance with regulatory requirements.
Regulatory Services Administration Team Leader
Civil Aviation Safety Authority
10.2013 - 07.2018
- Managed and coordinated corporate administrative obligations for the North Queensland Region’s 3 CASA offices ensuring compliance with internal controls and standards.
- Property, fleet and Asset management - oversaw the arrangement of office maintenance, satellite office management, office fit out and office shut down processes, vehicle lease procurement and returns, fleet maintenance, ICT stocktaking and reporting
- Finance management – budgeting, forecasting and monthly variance reporting for 3 cost centres and preparing budget variation requests; FBT reporting; corporate card reconciliations and acquittals; travel bookings and acquittal; procurement of stationary and miscellaneous office requirements and catering for events.
- Human Resources - Supported recruitment, selection and onboarding and exit processes; performance management, employee development, performance and capability planning (PAC’s); Hosted and mentored the first Indigenous Australian Government Development Program (IAGDP) candidate.
- Managed a geographically dispersed team of Regulatory service Officers across Adelaide, Cairns, Townsville, and Darwin delivering high level operational support in a multi-disciplined team environment.
- Collaborated with multiple CASA business units to develop and implement nationally standardised processes, enhancing efficiency and consistency across the regions.
- Led process standardisation initiatives, driving strategic changes and supporting the continuous improvement of regulatory services within the Northen Region[MR4] .
- Provided policy guidance and high-level administrative support to the Regional Manager and Technical Team Leaders on operational matters including surveillance, enforcement and investigations, accident response/occurrence management.
Business Support Officer
Department of Child Safety
05.2006 - 10.2013
- Contributed to the delivery of services focused on enhancing the welfare of children at risk and their families, demonstrating a strong commitment to positive client outcomes.
- Conducted all activities in alignment with the Department of Child Safety's ‘Framework for practice’ and the Child Protection Act, demonstrating integrity, transparency and accountability in all interactions.
- Supervised and coordinated a large team of administrative officers, contributing to the effective management, operational support and service delivery of multiple Child Safety Service Centres based in Cairns, Cooktown, Weipa and the Torres Strait Islands contributing to a collaborative, multi-disciplinary team environment.
Education
Bachelor of Hotel Management - Business Management
Griffith University
QLD10.1993
Skills
Regulatory Compliance
Regulatory Service Delivery
Public Administration
Research and Analysis
Procurement
Financial Management
Human Resources
Information Management
Awards
- Employee of the Month Award in November 2015 - in recognition of outstanding efforts which embraced and exceeded CASA's values. For mentoring of Indigenous Australian Government Development Program (IAGDP) participant through to successful completion of the 18 month program.
- DEO/DAS Achievement Award in February 2022 - in recognition of exceptional effort that achieves outstanding and visible results, and the effort this consistently applied.
- Innovation and Continuous Improvement Award in February 2022 - (As a member of a team of 4) in recognition of my involvement and participation in the improvement and development of regulatory services business processes to align with CASA's new national model of service delivery.
Timeline
Flight Testing Officer
Civil Aviation Safety Authority
05.2020 - 12.2020
Acting National Team Leader
Civil Aviation Safety Authority
01.2020 - 11.2024
Senior Regulatory Services Officer
Civil Aviation Safety Authority
07.2018 - Current
Regulatory Services Administration Team Leader
Civil Aviation Safety Authority
10.2013 - 07.2018
Business Support Officer
Department of Child Safety
05.2006 - 10.2013
Bachelor of Hotel Management - Business Management
Griffith University
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