MIRJANA DUBRAVCIC
Coochiemudlo Isl,QLD
Summary
Seasoned Small Business Owner with 40 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends to drive business development and achieve sales goals. Hardworking with a creative flare for visual merchandising, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Business Owner
Flowers for Hire
Brisbane, QLD
1991 - Current
- Managed inventory levels to meet customer demand while minimizing costs.
- Negotiated contracts with vendors for supplies and services.
- Created and implemented marketing and advertising strategies to support revenue goals and promote growth.
- Oversee daily operations of the business
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Set pricing structures according to market analytics and develop emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income, and expenses.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Consultant/Merchandiser
Eureka Furniture
Capalaba, QLD
06.2020 - 11.2023
- Listened to customers to understand there needs to be able to direct them to the best suited product.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Analyzed customer needs and identified solutions to meet their requirements.
Shop Manager
Suasana Design
Brisbane, QLD
02.2016 - 11.2018
- engage customers in conversation and effectively determine needs and requirements.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Full running of shop operations, from opening, setting up store to doing End of Day procedures and banking.
Education
Real Estate Sales Certificate - Real Estate
Real Estate Institute of ACT
Canberra, ACT06-1992
Diploma of Business - Business Management
Gold Coast Business Colledge
Gold Coast, QLD04-1990
Bookkeeping Cirt 1 - Accounting
Gold Coast Business Colledge
Gold Coast, QLD11-1989
High School Diploma -
Radcliffe High School
Redcliffe, QLD12-1979
Skills
- Business Planning
- Customer Service
- Professional Networking
- Customer Relations
- Driven and Determined
- Attention to Detail
- Team Collaborator
- Trends Analysis
- Creative
Accomplishments
- sales award for real estate listings
Timeline
Sales Consultant/Merchandiser
Eureka Furniture
06.2020 - 11.2023
Shop Manager
Suasana Design
02.2016 - 11.2018
Business Owner
Flowers for Hire
1991 - Current
Real Estate Sales Certificate - Real Estate
Real Estate Institute of ACT
Diploma of Business - Business Management
Gold Coast Business Colledge
Bookkeeping Cirt 1 - Accounting
Gold Coast Business Colledge
High School Diploma -
Radcliffe High School