Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MIRJANA DUBRAVCIC

Coochiemudlo Isl,QLD

Summary

Seasoned Small Business Owner with 40 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends to drive business development and achieve sales goals. Hardworking with a creative flare for visual merchandising, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Business Owner

Flowers for Hire
Brisbane, QLD
1991 - Current
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Negotiated contracts with vendors for supplies and services.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote growth.
  • Oversee daily operations of the business
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Set pricing structures according to market analytics and develop emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income, and expenses.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sales Consultant/Merchandiser

Eureka Furniture
Capalaba, QLD
06.2020 - 11.2023
  • Listened to customers to understand there needs to be able to direct them to the best suited product.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Worked with fellow sales team members to achieve group targets.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Analyzed customer needs and identified solutions to meet their requirements.

Shop Manager

Suasana Design
Brisbane, QLD
02.2016 - 11.2018
  • engage customers in conversation and effectively determine needs and requirements.
  • Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
  • Full running of shop operations, from opening, setting up store to doing End of Day procedures and banking.

Education

Real Estate Sales Certificate - Real Estate

Real Estate Institute of ACT
Canberra, ACT
06-1992

Diploma of Business - Business Management

Gold Coast Business Colledge
Gold Coast, QLD
04-1990

Bookkeeping Cirt 1 - Accounting

Gold Coast Business Colledge
Gold Coast, QLD
11-1989

High School Diploma -

Radcliffe High School
Redcliffe, QLD
12-1979

Skills

  • Business Planning
  • Customer Service
  • Professional Networking
  • Customer Relations
  • Driven and Determined
  • Attention to Detail
  • Team Collaborator
  • Trends Analysis
  • Creative

Accomplishments

  • sales award for real estate listings

Timeline

Sales Consultant/Merchandiser

Eureka Furniture
06.2020 - 11.2023

Shop Manager

Suasana Design
02.2016 - 11.2018

Business Owner

Flowers for Hire
1991 - Current

Real Estate Sales Certificate - Real Estate

Real Estate Institute of ACT

Diploma of Business - Business Management

Gold Coast Business Colledge

Bookkeeping Cirt 1 - Accounting

Gold Coast Business Colledge

High School Diploma -

Radcliffe High School
MIRJANA DUBRAVCIC