Mirna Mohsen
Summary
To find a suitable position within an industry where my skills are utilised to the fullest potential. I am a hard worker who is willing to learn new skills and applications. If given the opportunity to prove myself, I can become a valuable asset to the organisation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Traffic Controller
MACK Employment
04.2023 - 11.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Traffic controller
Allied traffic management
11.2022 - 01.2023
- Traffic controller, Pedestrian watch, Truck watch, Job prep (set up work area eg: cones/signs/pedestrian care), Job pack up (witches hats, work safety signs)
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
Customer service
Allied express
01.2022 - 01.2023
- Customer service, Admin, Driver tracking, Driver pay, Parcel pickup booking, Parcel picking eta
Sales/manager
Kmshisha
01.2020 - 01.2022
- Online sales, Customer service, Online order packing, Auspost (packing slip, manifest, order send of, courier enquiries), Emails, Stock taking, Stock receiving, Invoices, End of shift (money handling), Order payment processing, And more
Customer service
Spotless car wash
01.2018 - 01.2019
- Customer service, Coffee making, Tilt handling, Car wash enquiries, Car wash sales
Admin/customer service
Premier cabs
01.2008 - 01.2010
- Customer service, Customer bookings, Customer enquiries, Admin, Plate return (rta exchange), Cabcharge (calculations)
Telemarketing
Telstra
01.2007 - 01.2008
- Cold calling, Sales, Customer service, Technical support
Skills
- Two-way radio proficiency
- Valid State driver's license
- Visual Observation
- Traffic Control Supervisor
- Regulatory knowledge
- Navigation assistance
- Ground Control Coordination
- Data Interpretation
- Attention to Detail
- Traffic Monitoring
- Decision-Making
- Critical Thinking
- Public Safety and Transportation
- Street Closure Procedures
- Microsoft Excel
- Pedestrian Traffic Assessments
- Database Management
- Time Settings Calculations
- Microsoft PowerPoint
- Creating Diagrams
Attributes
- Hardworking
- Reliable
- Trustworthy
- Extensive experience as a commercial cleaner
- Ability to work within a team environment and unsupervised
- Willing to learn new skills
- Willing to learn new applications
- Able to take directions
- Self-motivated
- Well presented
- Punctual
References
- Sam Abdulrahman, 0438080000, Kmshisha
- Amer, 0416529698, Spotless car wash
- Abier Mohammed Ali, 0411776601, Cleaning
Certification
Implement traffic control plans
White card/general construction induction card
Tcr traffic control work
Languages
Arabic
Full Professional
Timeline
Traffic Controller
MACK Employment
04.2023 - 11.2024
Traffic controller
Allied traffic management
11.2022 - 01.2023
Customer service
Allied express
01.2022 - 01.2023
Sales/manager
Kmshisha
01.2020 - 01.2022
Customer service
Spotless car wash
01.2018 - 01.2019
Admin/customer service
Premier cabs
01.2008 - 01.2010
Telemarketing
Telstra
01.2007 - 01.2008
Implement traffic control plans
White card/general construction induction card
Tcr traffic control work