Charlie Harrigan
Sunshine Coast
Summary
Customer Service Professional experienced in high-volume hospitality and entertainment venues. Achieved recognition for effective problem-solving and communication skills through consistent positive feedback and service awards. Focused on enhancing customer experiences and delivering exceptional event coordination.
Overview
4
4
years of professional experience
Work History
Traffic Controller
Altus Traffic
Sunshine Coast
04.2026 - Current
- Oversaw traffic flow to facilitate safe passage for vehicles and pedestrians. to ensure safe and efficient movement around work sites.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Coordinated with construction teams to align traffic management with project needs.
- Implemented traffic control measures using signage, cones, and barriers effectively.
- Monitored road conditions and adjusted traffic plans for safety.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Directed pedestrians across busy streets and around construction sites.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
- Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
- Provided drivers with clear detour instructions to navigate around construction zones. of detour routes through construction sites.
Volunteer
State Emergency Service
08.2024 - Current
- Coordinated emergency response drills to enhance community preparedness.
- Supported multiple emergency operations, including Cyclone Alfred, enhancing response effectiveness.
- Supported Queensland Police Service in land searches, missing persons cases, and forensic search operations.
- Trained in severe weather response, including floods, storms, and cyclones.
- Facilitated training sessions for new volunteers new volunteers on safety protocols and procedures.
- Facilitated communication among team members during emergency situations to ensure coordinated efforts.
- Developed and maintained inventory of emergency supplies and equipment.
- Supported community outreach programs to promote safety awareness initiatives.
- Recorded volunteer activities and incident reports to provide accurate organizational records and insights.
Party Host
Funcreator
Sunshine Plaza
10.2023 - Current
- Party Host, managing events for 10+ children and parents. I am responsible for ensuring the kids have fun and all communication is clear between parents and staff.
- Coordinated events for 10+ children and parents, promoting enjoyable experiences and clear communication.
- Delivering face-to-face customer service, maintaining stock presentation, and following company policies.
- Managed laser tag operations, ensuring game setup and safety protocols were followed, overseeing game setup, safety, and equipment functionality.
- Followed strict cleaning protocols to maintain safety for all guests.
- Received consistent positive feedback from customers, both verbally and through Google reviews.
- Received company awards for achieving sales and customer service targets.
Crew Member
McDonald’s
Maroochydore
06.2022 - 10.2023
- Delivered high-volume customer service at both drive-thru and front counter, consistently meeting targets.
- Managed cash and EFTPOS transactions, ensuring accuracy and efficiency.
- Prepared and assembled food and beverages to strict quality and hygiene standards.
- Trained in multiple stations, showcasing adaptability and effective performance during peak periods.
- Earned recognition from supervisors for reliability and positive teamwork in fast-paced environment.
Education
Mountain Creek State High School
Mountain Creek, QueenslandSkills
- Traffic Management
- Traffic Control Techniques
- Emergency Response Coordination
- Safety compliance
- Two-way radio proficiency
- Tech literacy
- Pressure problem-solving
- Problem solving
- Cash handling
- Team collaboration
- Teamwork & Communication
- Effective communication
- Conflict resolution
- Build rapport
- Empathy
- Ride & Attraction Operations
- Two-way radio proficiency
Timeline
Traffic Controller
Altus Traffic
04.2026 - Current
Volunteer
State Emergency Service
08.2024 - Current
Party Host
Funcreator
10.2023 - Current
Crew Member
McDonald’s
06.2022 - 10.2023
Mountain Creek State High School