Mirza Jawwad Baig
Fortitude Valley
Summary
Experienced administrative and project support professional with over 5 years of experience in project coordination, customer service, reporting, and stakeholder communication. Proven ability to prepare reports, maintain accurate documentation, coordinate with internal and external stakeholders, and support business operations in fast paced environments. Strong communication, organisational, and problem solving skills with proficiency in Microsoft Office Suite and data analysis. Recognised for attention to detail, accuracy, and commitment to delivering high quality administrative support while meeting deadlines and business objectives.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Production Worker | Operations Support
Southern Star Group
North Geelong
10.2023 - 05.2024
- Operated and maintained assembly line machinery to efficiently produce high quality components, ensuring adherence to safety standards and minimizing downtime.
- Assembled products according to specifications and quality.
- Maintained accurate production records and completed daily documentation to support operational reporting.
- Monitored production activities to ensure compliance with quality and safety procedures.
- Coordinated with team members and supervisors to meet daily production targets and resolve operational issues.
- Assisted in maintaining inventory records and ensuring materials were available for production activities.
- Followed operating procedures and safety instructions while maintaining high standards of accuracy and attention to detail.
Project Engineer | Project Coordination & Admin
K-Electric
Karachi
05.2021 - 07.2023
- Successfully managed and executed 4 turnkey EHV/HV underground cable projects, covering cable laying, jointing, termination, DTS system integration, and all associated testing and commissioning activities.
- Led project planning, budgeting, and execution, ensuring adherence to international standards and technical codes like IEC and AISC.
- Coordinated with internal departments, contractors, government agencies, and clients to ensure smooth project execution.
- Coordinated with civic authorities, local government agencies, and utility clients to secure Right of Way (ROW), facilitating uninterrupted project progress.
- Prepared and delivered weekly and monthly progress reports to senior management, ensuring projects were completed on time and within scope.
- Prepared weekly and monthly progress reports, presentations, and project documentation for senior management.
- Managed project schedules, budgets, records, and correspondence while maintaining accurate documentation.
- Maintained high-quality workmanship and strict adherence to project specifications through frequent site visits and rigorous onsite supervision.
- Performed data analysis and monitored project progress to support decision-making and timely completion of projects.
- Interpreted technical drawings, procedures, and operational documentation to ensure compliance with company standards.
- Key Projects:
- 220 kV Underground Transmission Line: Lalazar Grid → Mauripur PLDP (K-Electric)
- 132 kV Underground Transmission Line: Qayyumabad Grid → Mehmoodabad Grid (K-Electric)
- Conducted data analysis and monitored project progress, enabling informed decision-making and timely project completion.
- 132 kV Underground Transmission Line: Sunny View Grid → Mcloed Road Grid (LESCO)
Junior Electrical Engineer | Technical Support
Champion Engineering
Karachi
04.2020 - 03.2021
- Ensured generator electrical designs and installations for office buildings complied with safety, technical, and regulatory standards, and matched load requirements for typical commercial backup power systems (often ranging from mid range 50 kVA up to 250 kVA units for small to medium offices in Karachi).
- Performed detailed inspections and fault diagnostics on installed generator systems, implementing corrective actions and risk mitigation to ensure dependable power backup performance.
- Provided client-focused technical communication and practical solutions during installation and commissioning phases, enhancing project clarity and client satisfaction.
- Effectively prioritized tasks and met project deadlines in high pressure environments.
- Prepared and maintained project files, technical documentation, and installation records to ensure accurate reporting and document control.
- Assisted in scheduling installation and maintenance activities, ensuring timely completion of project milestones.
- Coordinated with suppliers, contractors, and internal teams to arrange materials, equipment, and site activities.
- Compiled testing data and prepared completion reports for management review and client handover, ensuring thorough documentation and project transparency.
- Monitored project progress and updated stakeholders on work status, outstanding actions, and completion timelines.
- Maintained compliance records and ensured documentation adhered to company procedures and regulatory standards, supporting operational integrity.
Customer Sales and Service Representative
TRG
Karachi
07.2017 - 01.2018
- Assisted customers with product inquiries and service requests effectively.
- Resolved customer complaints by providing timely solutions and support.
- Maintained accurate records of customer interactions and transactions daily.
- Engaged customers through active listening to identify needs and preferences.
Technical Sales and Support Engineer
Teltonika PVT LTD
Karachi
01.2017 - 07.2017
- Developed customized sales techniques that increased service sales and upsells to new and existing clients.
- Delivered technical consultations and customized IoT solutions to clients, enhancing product adoption and regional sales revenue at Teltonika PVT LTD.
- Delivered technical sales solutions and post-sale support for IoT and networking products at Teltonika PVT LTD, enhancing customer satisfaction and product adoption through expert troubleshooting and tailored system integration.
Education
Masters of Engineering (Professional) - Electrical & Renewable Energy & Management
Deakin University
Geelong, Australia 02.2018 - 02.2020
Bachelors - Electrical Engineering
NED University
Karachi, Pakistan 01.2013 - 12.2016
Skills
- Administrative Support
- Time Management
- Customer focus
- Client communication
- Attention to detail
- Problem solving
- Safety compliance
- Data analysis
- Microsoft Office
- AutoCAD
- MATLAB
- ETAP
- Power System Analysis
- Efficient communication
Languages
- English, Fluent
- Urdu, Native
Timeline
Production Worker | Operations Support
Southern Star Group
10.2023 - 05.2024
Project Engineer | Project Coordination & Admin
K-Electric
05.2021 - 07.2023
Junior Electrical Engineer | Technical Support
Champion Engineering
04.2020 - 03.2021
Masters of Engineering (Professional) - Electrical & Renewable Energy & Management
Deakin University
02.2018 - 02.2020
Customer Sales and Service Representative
TRG
07.2017 - 01.2018
Technical Sales and Support Engineer
Teltonika PVT LTD
01.2017 - 07.2017
Bachelors - Electrical Engineering
NED University
01.2013 - 12.2016