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MITA WU
Hostel Receptionist
Edgecliff,NSW
Summary
Friendly and approachable professional with experience in fast-paced hospitality environments. Skilled in managing multiple tasks, from coordinating bookings and appointments to organizing communications and assisting guests. Fluent in both English and Chinese, I excel at building strong relationships with people from diverse backgrounds. Known for creating a welcoming atmosphere and ensuring smooth operations behind the scenes. Positive, adaptable, and always ready to lend a hand to both team members and visitors
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Receptionist
Star Hostel Taipei Main Station
11.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Restaurant Hostess
The Broadmoor Hotel
06.2022 - 10.2022
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
WAITRESS
Ooh cha cha
05.2020 - 05.2022
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Presented menu and provided information about ingredients, reducing potential food allergies
- Delivered accurate checks and processed bill payments in POS system
- Listened to customer concerns and complaints and quickly rectified issues
TEACHER
Seed garden tutoring school
07.2019 - 01.2022
- Implemented school's curriculum consistent with unique learning needs of students
- Differentiated instruction using hands-on, active learning techniques
- Delivered engaging lesson plans, inspiring learners to explore topics outside of classtime
- Adapted curriculum, addressing needs of scholars with varying abilities and cultural backgrounds
- Organized and used variety of teaching techniques, maximizing individual and group settings
TOUR GUIDE
Flip flop hostel
01.2019 - 02.2020
- Selected travel routes and sites based on knowledge of specific areas
- Provided directions and other pertinent information to visitors
- Described tour points of interest to group members and responded to questions
- Spoke foreign languages to communicate with foreign visitors
WAITRESS
Fiesta Latino restaurant
07.2015 - 09.2016
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
- Obtained food and drinks orders using standard order pad or memorization
- Delivered accurate checks and processed bill payments in POS system
Education
Education
National Taipei University of Education
Taipei06-2022
Skills
Menu Memorization and Presentation
Customer Service and Rapport
Conflict and Complaint Resolution
Warm and Friendly
Adaptable and Flexible
Cash Register Operations
Flexible Hours
Providing Feedback
Team Cooperation
Positive Customer Engagement
Travel planning
Data entry
Interests
Watching movies
Socializing
Outdoor Activities
Travel
Learning about Cultures
Running
Cooking and Baking
Learning New Languages
Timeline
Receptionist
Star Hostel Taipei Main Station
11.2022 - 10.2024
Restaurant Hostess
The Broadmoor Hotel
06.2022 - 10.2022
WAITRESS
Ooh cha cha
05.2020 - 05.2022
TEACHER
Seed garden tutoring school
07.2019 - 01.2022
TOUR GUIDE
Flip flop hostel
01.2019 - 02.2020
WAITRESS
Fiesta Latino restaurant
07.2015 - 09.2016
Education
National Taipei University of Education