Mitalee Soni
Piara Waters,Australia
Summary
Proven leader with a track record of enhancing the customer experience and boosting sales at BP Retail Australia for the past 12 years. Expert in stock management and adept at building strong relationships, I have successfully led teams to exceed performance targets. Skilled in sales techniques and staff scheduling, my approach has consistently improved operational efficiency and profitability. Strong team player, adept at working closely with HR management to ensure alignment of recruitment strategies with company goals.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager (ASM)
BP Retail Australia
11.2013 - Current
- Work with Store Manager and wider team to achieve performance targets and shape in-store customer experience
- Supporting with day-to-day activities (people leadership, recruitment and training, profit and loss, brand management, and waste management) and take lead in the store manager’s absence
- Providing customers with friendly and efficient service
- Cash management
- Resolving customer queries and complaints in a courteous manner
- Conserve profit by ensuring compliance to correct balancing procedures
- Ability to work independently and unsupervised
- Ensure adherence to non-Fuel merchandising standards, ranging and promotional tie up
- Ensure strict compliance to company’s policies & procedures including petrol operations
- Adherence to Health and Safety and Environment Policy and System
- Prompt response to changes in Pricing to maximise sales opportunities
Hostess
Hotel Express Towers
Vadodara, India
04.2011 - 08.2013
- Guest Handling, helping in the restaurant
- Cash handling
- Menu selection
- Staffing and training to junior staff members
- Parties and functions bookings
- Complaints handling and resolving the guest issues related to food and beverage services
Food & Beverage Officer
Delaware North Companies
Tullamarine International Airport, Australia
02.2007 - 01.2010
- Extended cooking experience in Italian cuisine
- All basic preparation for Mise en Place
- Ensuring jobs checklists
- Modification in Breakfast & Lunch Menu according to functions and guest preferences
- Adequate knowledge of handling various tasks in the order processing and coordinate with production department
- Ensure guest satisfaction and develop positive rapport with guests
- Take initiative to lead and guide other team members
- Handling cash registers and reconciliation
- Coffee Making/Barista Skills
- Worked in Australian Open 2010
- Have successfully completed Guest Path Training
Sales Coordinator
Asoj Soft Caps Pvt Ltd
Vadodara, India
11.2002 - 09.2006
- Coordinate administrative sales staff in maintaining customer databases
- Responsible for accurate and timely issue of quotations and proforma invoices to customers as required
- To execute inquiries by phone, fax, email and personal visits in relation to company business
- To meet customers to discuss their requirements
- To build up good relations with our customers
- To maintain an efficient working environment
- Responsible for making MIS, Data Analysis, consolidation of various reports, follow up with the sales team, client query handling, backend sales coordination, educating clients on services offered
- Compiling marketing data sheet, updating of all new data collected by marketing persons, mailing, fixing appointments
- Collect all revenue and occupancy data every day, compile it with the target budget
- A weekly report to be prepared on budget v/s actual
- Occasionally work extra hours if required to ensure company business objectives are met
Education
Bachelor of Technology -
North Maharashtra University
IndiaDiploma in Hospitality Management -
Certificate-III - Commercial cookery
Academia International Melbourne
Skills
- Stock management
- Staff scheduling
- Records maintenance
- Sales techniques
- Relationship building and management
- Flexible schedule
Work Rights
Australian Citizen
References
References available upon request.
Timeline
Assistant Store Manager (ASM)
BP Retail Australia
11.2013 - Current
Hostess
Hotel Express Towers
04.2011 - 08.2013
Food & Beverage Officer
Delaware North Companies
02.2007 - 01.2010
Sales Coordinator
Asoj Soft Caps Pvt Ltd
11.2002 - 09.2006
Bachelor of Technology -
North Maharashtra University
Diploma in Hospitality Management -
Certificate-III - Commercial cookery
Academia International Melbourne
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