MITCHELL BALDWIN
Bondi,NSW
Summary
Highly motivated hospitality professional with 10 years of experience in bar, floor, and venue management. Proven expertise in operational leadership, team training, and driving revenue growth. Recognised for developing innovative beverage programs, streamlining operational processes, and delivering exceptional guests experiences. Adept at managing budgets, inventory, and strategic initiatives to exceed business goals. Seeking a Venue/General Manager position to contribute to a high-performing team and deliver industry-leading results
Overview
11
11
years of professional experience
Work History
Venue Manager
Solotel
12.2023 - Current
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Roster management
- Managed a team of 30+ staff and led training and staff engagement sessions for product knowledge
- Inventory management
- Effective budgeting and costings to keep, contributing to business growth
- Event and activations handling
- Oversight of Seasonal food and drinks menu changes
Contractor Specialist
Sweet & Chilli
01.2018 - 01.2024
- Partnered with Global Brands (Diageo, Moet & Hennessy, Brown Foreman, Pernod Ricard, Redbull) to deliver training programs for sales and industry teams, product and bar activations.
- Managed Bar and Restaurant operations at major events (Fashion Week, Australia F1, Australia Bar Week, Diageo World Class Competition), ensuring seamless execution.
- Hosted trade shows and cocktail demonstrations for up to 100 people.
- Collaborated with subcontractors to meet project deadlines while maintaining safety and quality standards.
Bar Supervisor & Floor Manager
Rocker
10.2022 - 12.2023
- Oversee day-to-day operations, including opening/closing procedures, inventory management, and staff scheduling and training.
- Cash handling, reconciliations, daily deposits with accuracy.
- consistently delivered an elevated guest experience by ensuring exceptional service and staff performance.
Bartender
Dulcies
04.2022 - 09.2022
- Post Working as a Brand Ambassador my extensive knowledge of Australian Spirits allowed me to transition into an all Australian focused bar, driving knowledge and and training for bartenders and customers.
- Tailored cocktail creations to meet customers needs.
- Performed opening and closing duties.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Deans Lounge
04.2022 - 07.2022
- Oversight of daily operations to ensure the highest level of service was conducted.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
Sales Manager/Brand Ambassador
Brix Distillers
02.2019 - 04.2022
- Conducted, masterclasses, tours and product demonstrations domestically.
- Increased sales through tailored client training programs and effective account management.
- Boosted profits by implementing cross-selling strategies and training staff in sales techniques.
- Client & Stakeholder relationship management.
- Led client presentations and provided expert guidance on product features and benefits.
Bar Manager
Flying Fish Restaurant
08.2017 - 02.2019
- Oversight of all bar operations
- Appropriate orderings with KPI
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- In addition to bar duties; operated as a floor manager, managing sections and major functions.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Management and training of all floor and bar staff
- Ensuring a high level of professionalism and safety for all staff/patrons.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
The Horse Hotel
02.2017 - 07.2018
- Operation of two large bars (high volume cocktail bar)
- Create all classic/signature cocktails
- Rotation of kegs and line cleaning
- Efficient settlement of all customer accounts
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintaining the highest level of cleanliness and organisation.
Junior Manager/Bartender
The Oaks Hotel
02.2014 - 06.2016
- Ensuring all wine/beer/spirit stock is maintained
- Exceptional interpersonal skills and attention to detail
- Sound wine/beer/spirit knowledge
- Oversight of daily bar and floor operations.
- RCG competency and oversight of the gaming floor.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Launched quality assurance practices for each phase of development
Education
Knox Grammar School -
HSC - Higher School Certificate
RSA - Responsible Service of Alcohol
RCG - Responsible Service of Gambling
Bachelor of Marketing/Global Studies - Business
UTS
Ultimo, NSW11.2019
Skills
- Leadership & Team Management
- Financial & Operational Oversight
- Budgeting & Revenue Growth
- Beverage Program Development
- Inventory Management & Cost Control
- Staff Training & Development
- Strategic Planning & Execution
- Exceptional Customer Service
- Wine, Spirits & Cocktail Expertise
Availability
Full Time
References
Available on request
Timeline
Venue Manager
Solotel
12.2023 - Current
Bar Supervisor & Floor Manager
Rocker
10.2022 - 12.2023
Bartender
Dulcies
04.2022 - 09.2022
Bartender
Deans Lounge
04.2022 - 07.2022
Sales Manager/Brand Ambassador
Brix Distillers
02.2019 - 04.2022
Contractor Specialist
Sweet & Chilli
01.2018 - 01.2024
Bar Manager
Flying Fish Restaurant
08.2017 - 02.2019
Bartender
The Horse Hotel
02.2017 - 07.2018
Junior Manager/Bartender
The Oaks Hotel
02.2014 - 06.2016
Knox Grammar School -
HSC - Higher School Certificate
RSA - Responsible Service of Alcohol
RCG - Responsible Service of Gambling
Bachelor of Marketing/Global Studies - Business
UTS
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