Mitchell Dutton
Brisbane,QLD
Summary
Dynamic sales professional with a proven track record at GreenRV & Brisbane City Automotive, where I leveraged strong negotiation skills and in-depth product knowledge to consistently exceed sales targets. Recognized for exceptional customer service and relationship building, I adeptly increased customer satisfaction and loyalty. Skilled in social media marketing and sales strategy development, I significantly contributed to revenue growth and team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Used Car Sales Consultant
Brisbane City Automotive
06.2024 - Current
- Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Exceeded my KPI of 18 cars per month
- Used my own marketing strategies to individually advertise our stock, which enhanced my target every month
2IC Manager
GreenRV
03.2023 - 05.2024
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Implemented innovative marketing strategies for improved brand visibility, reach, and overall market share.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Priced all vehicles that were getting purchased through wholesale
- Costed up every Sale
- Maintained a sales target of 12 units per month
Sales Consultant
GreenRv
08.2022 - 02.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Exceeded my KPI target every month of 12 units
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Used my own marketing tools to advertise our stock and exceed my sales
- Stayed knowledgeable on latest Product through continuous training.
- Worked at the Brisbane Caravan Show
- Was the Top seller in the team, before I got promoted to 2IC Manager
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Chisholm Catholic College
Cornubia, QLD11.2017
Skills
Strong negotiation skills
In-depth product knowledge
Social Media Marketing
Sales strategy development
Upselling and Cross Selling
Vehicle appraisal
Effective closing techniques
Adaptive selling
Trade-in valuation
Customer Service
Customer Relationship Management
Price Negotiation
Sales Promotions
Product Demonstrations
Teamwork and Collaboration
Friendly and Helpful
Problem-Solving
Honest and Dependable
Time Management
Reliable and Responsible
Attention to Detail
Customer Assistance
Strong Communication and Interpersonal Skills
Multitasking
Reliability
Adaptable and Flexible
Excellent Communication
Team Leadership
Creative Thinking
Active Listening
Effective Communication
Positive Customer Engagement
Goal-Driven
Relationship Building
Organization
Inventory and Stocking
Self Motivation
Product Knowledge
Goal Setting
Professionalism
Basic Mathematics
Time management abilities
Meeting Sales Goals
Certification
Senior Certificate
Motor Dealer License
Timeline
Used Car Sales Consultant
Brisbane City Automotive
06.2024 - Current
2IC Manager
GreenRV
03.2023 - 05.2024
Sales Consultant
GreenRv
08.2022 - 02.2023
High School Diploma -
Chisholm Catholic College
Senior Certificate
Motor Dealer License
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