Summary
Overview
Work History
Education
Skills
Timeline
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MItchell Rolinson

North Tamworth,NSW

Summary

Driven Anytime Fitness Tamworth with ten years overseeing gym operations, programs and employees. Expert at coaching staff members, monitoring daily activities and managing fitness programs. Outgoing and upbeat when interacting with customers and motivating team members to deliver stellar service.

Overview

9
9
years of professional experience

Work History

Gym Manager

Anytime Fitness
03.2014 - Current
  • Trained employees on general procedures, gym rules and duties.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Reviewed stock counts and ordered items to control inventory.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Generated leads through sales promotions and word-of-mouth.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.

Education

Certificate IV - Fitness

AIPT
Sydney, NSW
11.2013

Certificate III - Fitness

AIPT
Sydney, NSW
09.2013

High School Diploma -

St. Mary's College
Gunnedah, NSW
11.2009

Skills

  • Operational Efficiency
  • Wellness Strategies
  • Company Standards Enforcement
  • Effective Communication
  • Active Learning
  • Performance Monitoring and Evaluation
  • Team-Building Exercises
  • Planning Schedules

Timeline

Gym Manager

Anytime Fitness
03.2014 - Current

Certificate IV - Fitness

AIPT

Certificate III - Fitness

AIPT

High School Diploma -

St. Mary's College

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MItchell Rolinson