Maddy Walton
Nelson Bay,NSW
Summary
Patient focused Medical Receptionist with 10 years experience between 2 leading Newcastle Radiology clinics, eager to re-enter the workforce and create a better work/life balance for myself.
Reputation for keeping and enjoying a structured and orderly office, streamlining software processes where appropriate, and being able to interpret (most) doctors handwriting.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Clarity
01.2017 - 02.2023
- Manage appointments via Karisma and Voyager RIS, ensuring accurate data entry, optimal work flow, and consistency within exams throughout diary
- Train and coach new employees on administrative duties, MBS & medical terminology, and company specific policies and procedures
- Communicate with a broad range of patients and various medical staff to obtain all necessary documents/history required to perform exams
- Maintain patient satisfaction and loyalty by resolving and addressing patient enquiries, concerns and complaints
Assistant
Total Elegance
01.2017 - 12.2017
- Attended bridal events to promote services and build relationships with prospective vendors/clients
- Quickly learned new skills and applied them to daily tasks
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
Patient Service Consultant
Hunter Imaging Group
01.2015 - 01.2016
- Quickly learned Apollo RIS, general medical terminology, and a basic understanding of the MBS
- Scheduled patient appointments via phone, ensuring all patient details are accurately recorded
- Provided patients with all relevant information and preparation in relation to their exam
- Sent and received faxes manually and electronically
Banker/Online Tech Resolution
Sykes
01.2013 - 01.2015
- Met KPI's for service levels, handle time and productivity
- Maintained up-to-date knowledge of products, services and software
- Reported, escalated, investigated and resolved customer inquiries and complaints quickly
- Maintained financial accounts by processing customer adjustments, payments and updates
Customer Service Team Member
KFC
01.2011 - 01.2014
- Strictly followed sanitation and food safety requirements according to guidelines
- Monitored supply count, restocked items, and prepared additional ingredients during
- Greeted customers at counter, took and prepared meals
- Completed transactions via eftpos and cash
Track Assistant
Kurri Kurri Motorcycle Club
01.2010 - 01.2014
- Responded proactively and positively to rapid change
- Handled/counted high volumes of cash
- Exhibited high energy and professionalism when dealing with racers, mechanics, clients and staff
- Answered customer questions regarding available merchandise, sales, current prices and upcoming events
Education
Law in Australia -
UON - Open Foundation
Basic Mathematics -
UON - Open Foundation
Sociology -
UON - Open Foundation
Physics -
UON - Open Foundation
Cert III Business Administration - Legal -
TAFE NSW
Statement of Attainment - Cert III Business Administration -
Alliance People Solutions
Skills
- Problem solving/resolution
- Prioritisation of workload
- Attention to detail/data entry
- Customer service/communication
- Microsoft Office
- Medical terminology
- RIS - PACS, Voyager, Apollo, Karisma, AGFA
Accomplishments
- Assessed, reviewed, formatted and updated 'Clarity Radiology Training/Cheat Sheet Booklet' to align with current policies & company procedures, exam prep & info, and RIS training guides
Training
- Quality Customer Service, 01/01/15, Hunter Imaging Group
- Customer Service, 01/01/17, Clarity
- Dealing With Difficult Patients, 01/01/17, Clarity
- Professionals Leading The Way (Pt 1), 01/01/18, Clarity
- Professionals Leading The Way (Pt 2), 01/01/18, Clarity
References
Leesa Gibbs • Clarity (Practice Manager)
Shelley Osland • Clarity (Office/Admin Manager)
Lyn Macintosh • KKMC (Supervisor)
* Contact details can be provided upon scheduling a meeting/interview
Timeline
Medical Receptionist
Clarity
01.2017 - 02.2023
Assistant
Total Elegance
01.2017 - 12.2017
Patient Service Consultant
Hunter Imaging Group
01.2015 - 01.2016
Banker/Online Tech Resolution
Sykes
01.2013 - 01.2015
Customer Service Team Member
KFC
01.2011 - 01.2014
Track Assistant
Kurri Kurri Motorcycle Club
01.2010 - 01.2014
Law in Australia -
UON - Open Foundation
Basic Mathematics -
UON - Open Foundation
Sociology -
UON - Open Foundation
Physics -
UON - Open Foundation
Cert III Business Administration - Legal -
TAFE NSW
Statement of Attainment - Cert III Business Administration -
Alliance People Solutions