Mohamad Ousaliy
Sydney,NSW
Summary
Personable and dedicated Customer Service Representative with extensive experience in hospitality and cashier manager industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Goal-driven Graphic Designer successful at applying technical skills to create art to inform and engage customers. Clear communicator and collaborative team player with eye for detail and skilled in desktop publishing tools and graphic design software. Maintains technical knowledge by attending design workshops, reviewing professional publications and participating in professional societies.
Overview
6
6
years of professional experience
Work History
Cashier Manager & Hospitality
Tasty Bee
Beirut , Lebanon
01.2023 - 09.2023
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Recruited and trained new employees to meet job requirements.
- Managed reservations for guests who wished to dine at the restaurant.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Verified customer credit to establish payment method for accommodations.
- Assisted in seating guests and ensuring they were comfortable.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Graphic Designer
Print Bear Copy Centre
Beirut , Lebanon
02.2018 - 09.2019
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Assisted in selecting colors, images, text style and layout for each project.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Generated digital image files for use in digital and traditional printing.
Education
High School -
Beirut Baptist School
06-2018
Skills
- Attention to Detail
- Staff Training
- Store Opening and Closing
- Safety Procedures
- Team Leadership
- Till Counting
- Customer Complaint Resolution
- Payment Processing
- Order Management
- Store Promotions
- Shift Scheduling
- Customer Service
- Team Training and Development
- Schedule Maintenance
- Retail Operations
- Policy Enforcement
- Digital Imagery
- Website Design
- Graphic Design
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Adobe Photoshop, Illustrator, and InDesign
- Staff Development
- Logo Creation
- Production Layouts
- Visual Design
- Branding
- Billboard Design
- Formatting Understanding
Timeline
Cashier Manager & Hospitality
Tasty Bee
01.2023 - 09.2023
Graphic Designer
Print Bear Copy Centre
02.2018 - 09.2019
High School -
Beirut Baptist School
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