Mohamad Rafiee
Field Service Technician
17/10 Cairns St Riverwood,NSW
Summary
Versatile Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Field Service Technician
Consillion
Kingsgrove, NSW
01.2017 - Current
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Worked closely with regional manager internal scheduler and seiner service technicians.
- Liaised with internal departments to optimize productivity and efficiency.
- Kept track of automatic and self-generated service tickets with Next service, increasing efficiency by 50% and customer service feedback scores 100%.
- Operated hand tools and power equipment according to company safety procedures.
Production Technician
Glory Global Solutions
Macquarie Park, NSW
07.2014 - 01.2017
- Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Improved workflow by reordering supplies to prevent shortages and downtime.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Performed general equipment maintenance and repair to minimize downtime.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Made sure that products were produced on time and are of good quality.
Education
Bachelor of Science - Mechanical And Manufacturing Engineering
Persian Gulf University
Bushehr Harbour,Iran 01.2009 - 06.2013
Skills
Hardware and software installation
Timeline
Field Service Technician
Consillion
01.2017 - Current
Production Technician
Glory Global Solutions
07.2014 - 01.2017
Bachelor of Science - Mechanical And Manufacturing Engineering
Persian Gulf University
01.2009 - 06.2013
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